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    Technical Writer/Trainer - Toronto, Canada - TalentBurst, Inc.

    TalentBurst, Inc.
    TalentBurst, Inc. Toronto, Canada

    1 week ago

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    Contract
    Description
    Title: Technical Writer/ Trainer Location: North York, ON Duration: 12 Months To prepare Operations and Maintenance (O&M) manuals for company products and prepare and present technical training courses. To provide technical support to Customer Service when required. Area of Responsibility: Technical Writing and Training
    • Prepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
    • Prepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.
    • Detail changes using company Quality Management System procedures
    • Report Manual production through draft, review, approval and submittal cycle
    • Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
    • Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
    • Prepare presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
    • Provide general technical support to the Customer Service department and to customers when required
    • Document operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
    • Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
    • Respond to Project Lead requests as required
    • Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team
    • Attend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the Customer
    • Support Bids and Proposals group inputs
    • Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labour needs
    • Perform Training Needs Analysis (TNA)
    • Define the training Solution, based on TNA and Customer requirements. Gathers all necessary information, liaises with technical contributors as appropriate
    • Work collaboratively with other training contributors to ensure content completeness and consistency
    • Resolve issues and manage feedback loops with students and customers
    • Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and customer satisfaction
    • Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual development
    • Track assigned projects and provide/update regular reports on project status to Training Manager and key stakeholders
    • Review hours/progress of percent complete for the Operations/Maintenance team per project to ensure they have enough hours and are not overrunning activities and advise Training Manager
    • Conduct separate weekly/bi-weekly meetings with Training Manager to advise on issues with project deliverables schedule and hours
    • Participate in project meetings, interfacing with Customer, Project Manager and planner/schedulers

    Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language
    • 3 to 5 years of relevant experience in preparing technical documentation and delivering technical training
    • Technical training experience with complex systems and solutions
    • Proven didactic skills, knowledge, and teaching methods
    • Strong professional writing skills
    • Ability to explain and describe complex technical concepts to a varied audience
    • Ability to analyze and interpret hardware/software/system specifications and documentation
    • Excellent knowledge of railway industry and technology
    • Experience with Interlocking systems
    • Experience knowledge of Communications-Based Train Control (CBTC)
    • Signaling Relay circuit analysis
    • Flexibility to achieve training objectives
    • Excellent command of written and spoken English
    • Superior Customer service and presentation skills
    • Strong organizational skills and highly detailed oriented

    Preferred Qualifications
    • Electrical Engineering degree or equivalent degree.
    • Diploma in Electronics/Technology or equivalent railway industry experience.
    • Certification in Adult Learning Principles and Project Management would be an asset.
    • Project management experience is an asset.
    • Normal Office/Work From Home environment, occasional travel to customer locations.

    #TB_EN
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