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    Full Time Customer Service Representative - Ontario, Canada - ProResp, Inc

    ProResp, Inc
    ProResp, Inc Ontario, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Client Service Representative (Medical Administration)
    Full-time Permanent Role (37.Monday - Friday 9:00am - 5:00pm)
    Client Service Representatives (CSR) at ProResp play an essential administrative role ensuring the success of community respiratory care. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR's are also responsible for office administration, billing, account reconciliation, and inventory management.

    ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications.

    We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.

    Full time, reliable employment with consistent office hours
    ~Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
    ~ Providing a voice in employee surveys and open-door dialogue
    ~ Annual performance and salary reviews
    ~ Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.

    First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.

    Process client purchases and complete necessary invoicing, control accounts receivable
    Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts
    3 + years' experiencewith front line administrative support role.
    ~ Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
    ~ English communication skills, situational sensitivity with patients, families, and referral sources
    ~ Medical terminology experience/education preferred.

    We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

    To learn more about our company please visit our website at .
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