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    Language Services Manager - Kelowna, BC, Canada - Domus Inc.

    Domus Inc.
    Domus Inc. Kelowna, BC, Canada

    1 week ago

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    Description
    The Domus Group of Companies is an industry leader providing innovative real estate investment and management solutions.

    For 17 years, the Domus team has specialized in student housing and multi-residential property management, development, condo management and asset stabilization.

    We focus on giving a superior customer experience to our renters and investors alike.

    Together, with BTC Student Housing Ltd, comes an inspired project: With four buildings on Academy Way, Kelowna and another site in Prince George, we are a full-service student accommodation community featuring studio apartments and built primarily for students and young professionals.

    We are not your average property management company; We aim to be THE place for students to live while furthering their higher education and we take enjoyment and care in contributing to one of life's most memorable experiences.

    With a proactive approach, this person will be the welcoming face to our residents at the front desk, helping them with daily requests and inquiries and facilitating regular resident services tasks.

    This position reports to the Head of Student Housing-Veda
    organizing & delegating maintenance requests via email and through our internal software systems
    communicating with residents and contractors to ensure our community and buildings are well-maintained.
    Organizing parking applications and payments, follow up on rent collections, and offer excellent resident service and information to ensure all residents have a thorough understanding and a catered experience
    3-5 years customer service experience in hospitality or related customer-service industry
    ~ Completion of a post-secondary educational program an asset but not a requirement
    ~ Solid organization and time management skills
    ~ Proficiency in Microsoft Office suites, Google Docs, and an eagerness to work with processes and apps, like Mailchimp, Google Calendar and Streak, to make communication streamlined and organized
    ~ Has a high level of emotional intelligence with the ability to connect with people in a positive and inspiring way
    ~ Answer phone and email inquiries about maintenance requests/resident services
    Respond to contractor queries and provide access to complete repairs
    Complete necessary suite inspections and weekly building common area inspections as per inspection guidelines provided and keep inspection reports on file
    Respond to noise complaint issues
    Receive and process daily payment reports for rent, parking, and other various payments, including following up on the collection of tenant chargebacks
    Assist with resolving resident complaints including but not limited to providing necessary back up information for escalated issues
    Update database notes with each resident interaction/transaction
    Help to educate & inform tenants of how to keep their suite functional and well-kept and coordinating resident communication
    Help to plan & process move-out appointments, cleaning, repairs for move outs & ins around Sept, Jan & May (when we see tenant turnover)
    Coordinate ongoing office supply purchases
    Provide support to upper management as required
    After-hours on-call rotation: on a rotation with other staff/after-hours designates
    Perform other duties as needed to help keep VEDA running smoothly
    Be a raving fan of the VEDA brand and a reliable, happy team member
    This position is scheduled Monday-Friday between 9am and 5pm with a hybrid remote/in-office work schedule. This is a full-time position. com Please include RESIDENT SERVICES COORDINATOR-VEDA KELOWNA in the subject line.
    Accommodations are available on request for candidates taking part in all aspects of the selection process.
    Accommodations are available on request for candidates taking part in all aspects of the selection process.
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