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Kelowna

    Client Service Manager - Kelowna, BC, Canada - Paladin Security

    Paladin Security
    Paladin Security Kelowna, BC, Canada

    1 week ago

    Paladin Security background
    Description
    Overview

    Paladin Security:
    Making the World a Safer and Friendlier Place because we CARE

    Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best.

    We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you
    Job Skills / Requirements Job Duties:


    • Acts as the primary representative for Paladin Security within assigned portfolio, including but not limited to directly liaising and working closely with Corporate Protection & Parking Services, Health Authority administration, and other key stakeholders, both internal and external.
    • Assists in developing, implementing, maintaining and evaluating an overall security program within assigned portfolio, including Post Orders, Policy & Procedure Manuals, and OH&S programs.
    • Directly responsible for managing the security team within assigned portfolio, overseeing the selection, scheduling, training, coaching, mentoring and overall support for Site Supervisors, Shift Supervisors and Security Officers.
    • Assists in developing, implementing and maintaining security plans and high risk department evaluations. Establishes policies and procedures to support security plans.
    • Conducts risk assessments and provide recommendations for security and safety improvements upgrades.
    • Ensures site based contractual obligations are fulfilled, including but not limited to staffing requirements with a 100% shift-fill rate.
    • Promotes awareness of security and safety to health authority staff by developing, delivering and supporting informational and educational programs and participates in the review of evaluation of these programs in support of IHs Corporate Protection & Parking Services.
    • Assists in preparation and management of the budget for assigned portfolio and responsible for managing margins.
    • Serves as a contact with municipal police and other authorities for security related matters, and may consult on behalf of Paladin Security and Corporate Protection & Parking Services with other external agencies.
    • Represents Paladin Security and Corporate Protection & Parking Services by attending meetings and serving on committees and working groups.
    • Provides after-hours support for Security Operations within the portfolio, including providing emergency response to sites after hours.
    • Performs other duties as required
    Qualifications:


    • Successful applicant must have a minimum of 3 years security experience in a supervisory or managerial capacity, or a combination of experience and relevant experience /education, preferably in a health care environment.
    • The successful applicant will be an active member with the International Association of Healthcare Security & Safety (IAHSS) and must have, or be willing to work towards obtaining their Certified Healthcare Protection Administrator (CHPA) designation.
    • Skills and ability to lead, plan, organize, delegate and problem solve.
    • Proven ability to effectively supervise / manage people.
    • Computer proficiency in Microsoft Word, Excel, PowerPoint.
    • Ability to communicate effectively, both in writing and verbally, including delivering presentations to groups.
    • Ability to deal with others effectively.
    • Ability to function effectively in a highly dynamic environment.
    • Ability to demonstrate professionalism in all situations.
    • Physical ability to perform the duties of the position.
    • A diploma in Security Management, Criminology, Health Care
    • Administration or related discipline would be an asset.
    • Applicants must also have a valid driver's license and a vehicle that will be used for work purposes

    Salary Range:
    $60,000 - $70,000/year Additional Information / Benefits Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

    We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.


    Benefits:
    Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days This is a Full-Time position

    Number of Openings for this position: 1#J-18808-Ljbffr
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