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    Software Support Supervisor - Toronto, ON, Canada - Black & McDonald Limited

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    Description

    Black & McDonald's team is growing Reporting to the Senior Operations Manager, the Facility Supervisor is accountable for the coordination and supervision of the staff and subcontractors operating within various Black & McDonald FMO accounts.

    Provide leadership and assist with strategic objectives related to facility operations.
    Supervise, plan and coordinate work assignments for Building Operators, Maintenance Mechanics, and all other maintenance staff / trades.

    Collaboration with customer stakeholders, supervisors and EHS to devise work plans, including issuance of building communication, and completing risk assessments.

    Collaborate with tenants to complete work requests and maintenance with minimal disruption and adherence to customer protocols.

    Effectively monitor, prioritize and dispatch work orders to maximize productivity and ensure quality by verifying and auditing closed work orders to assess completeness and correctness.

    Ensure all training and certification requirements for staff are met through comprehensive tracking and scheduling.
    Perform daily site walk-throughs and conduct a minimum of one weekly inspection of active worksites.
    Formulate action plans for facility operational and emerging issues, as needed.
    Recommends/Implements Solutions to Facility operational issues.
    Hire and supervise the activities of subcontractors and subordinate staff.
    Participate and provide updates to customer designates during weekly / bi-weekly / monthly meetings or as needed.

    Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.

    Provide oversight and technical guidance to direct reports, as needed.
    Participate in major vendor monthly performance meetings and hold vendors accountable for contractual deliverables.
    Support preparation of Quarterly Business Reviews, alongside Operations / Facility Manager.
    Emergency response planning and auditing.
    Performance development and career planning for team.
    Quality assurance checks to ensure vendor contract obligations are being satisfied.
    Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc)
    Understanding of Facility Management processes and standards, either through work experience or qualifications
    Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
    Ability to work days, evenings and weekends including holidays, as required to support operational requirements.
    A university degree or equivalent post-secondary degree in a field of study that maintains relatable knowledge that is transferable to the job requirements outlined for this position is considered an asset
    Experience in the facilities industry may substitute for post-secondary education requirements

    WORK EXPERIENCE REQUIREMENTS
    Minimum of 3-4 years of experience in a Building Operations position
    A trade license may be an asset
    FMP / FMA designation (through BOMA or IFMA) may be considered an asset
    Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
    #


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