Jobs
>
Toronto

    Front Desk Agent - Toronto, Canada - Sonesta Hotels

    Sonesta Hotels
    Sonesta Hotels Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Description

    Work Environment

  • Must be able work in a fast-paced environment.
  • Guest-facing position standing behind desk.

    • Physical Demands

  • Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

    • Expected Hours of Work

  • Must be flexible to work variable days of the week to include weekends and holidays.
  • Must be flexible to work variable shifts (days, nights, overnights).
  • Ten to twelve hour shifts sometimes required.

    • Education and Experience

  • High School diploma or equivalent required.
  • One year of previous hotel experience preferred.

    • Principle duties and responsibilities (Essential Functions) include:

  • Greet guests warmly and professionally.
  • Register guests, verify registration, issue room keys and provide information on hotel services and room location.
  • Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
  • Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests.
  • Issue, control and release guest safe-deposit boxes.
  • Maintain the security of cash, credit card transactions, and guest information.
  • Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
  • Maintain knowledge of upcoming events, local area, and hotel offerings.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
  • Up-sell rooms where possible to maximize revenue.
  • Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
  • Treat requests with professionalism, tact, and a courteous manner.
  • Perform other duties as requested by management.

    • Qualifications and Skills

  • Professional verbal communication skills.
  • Excellent interpersonal and customer service skills, including dealing with difficult guests.
  • Excellent organizational skills and attention to detail.
  • Experience with Microsoft Office and Opera systems preferred.

    • Additional Job Information/Anticipated

    Pay Range

    Benefits

    Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

    Salaried FTE Benefits

  • Food and Beverage Discount
  • RRSP Match
  • Drycleaning
  • Competitive Medical and dental benefits
  • Competitive Extended health care coverage
  • Various employee perks and benefits
  • Tuition reimbursement
  • Employee Assistance Program
  • Competitive Short- and Long-term disability program
  • Paid vacation
  • Paid sick days
  • Employee discounted hotel rate- for all Brands within the company

    • Unionized FTE Benefits

  • Food and Beverage Discount
  • RRSP Match
  • Tool and shoe reimbursement
  • Competitive Medical and dental benefits
  • Competitive Extended health care coverage
  • Various employee perks and benefits
  • Tuition reimbursement
  • Employee Assistance Program
  • Competitive Short term disability
  • program
  • Paid vacation
  • Paid sick days
  • Employee discounted hotel rate- for all Brands within the company

    • Unionized PTE Benefits

  • Food and Beverage Discount
  • Employee discounted hotel rate
  • Tool and shoe reimbursement
  • Various employee perks and benefits
  • Employee Assistance Program

    • Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Wipro Digital Operations and Platforms

    Agent Help Desk

    3 weeks ago

    Wipro Digital Operations and Platforms Toronto, ON, Canada

    Role Purpose · The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Do · Support process by managing transactions as per required quality standards · F ...

  • FAIRMONT

    Front Desk Agent

    1 week ago

    FAIRMONT Toronto, Canada Part time

    **Company Description** · For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and ...

  • Marriott International

    Front Desk Agent

    4 weeks ago

    Marriott International Toronto, Canada Full time

    POSITION SUMMARY · Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charge ...

  • FAIRMONT

    Front Desk Agent

    5 days ago

    FAIRMONT Toronto, Canada Part time

    Job Description · Specific Roles and Responsibilities That Create the Essential Toronto Experience: · Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company's values. · Provide effec ...

  • Bloor Street Fitness

    Front Desk Agent

    2 weeks ago

    Bloor Street Fitness Toronto, Canada

    Bloor Street Fitness and Boxing is hiring a friendly and professional Front Desk Agent to provide excellent service to our members, while processing in-coming requests and sign-ups. As a Front Desk Agent, you will be responsible for greeting guests and answering questions, as wel ...

  • Omni Hotels & Resorts

    Front Desk Agent

    2 days ago

    Omni Hotels & Resorts Toronto, Canada

    Overview / vue générale: · **King Edward Hotel** · With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is ju ...

  • Homewood Suites by Hilton

    Front Desk Agent

    1 week ago

    Homewood Suites by Hilton Toronto, Canada

    Job Summary: · **Duties**: · - Greet and welcome guests as they arrive at the hotel · - Assist guests with check-in and check-out procedures · - Handle guest inquiries and provide information about hotel services and amenities · - Manage reservations and ensure accurate data entr ...

  • Windsor Arms Hotel

    Front Desk Agent

    1 week ago

    Windsor Arms Hotel Toronto, Canada

    **Job description** · Windsor Arms Hotel is looking to hire a reliable, punctual, dynamic, self-motivated and enthusiastic Front Desk Agent who is passionate about the industry and wants to elevate their career. In this position, you will be responsible to provide professional an ...

  • Canada Lands Company

    Front Desk Agent

    1 week ago

    Canada Lands Company Toronto, Canada

    **Company**: CN Tower · **Location**: CN Tower - Attractions, 290 Bremner Blvd, Toronto, ON · **Employment Status**: Employee (Seasonal) · Contracts may start as early as March and will go to October 31 with a possiblity of extending to early Janauary · **Short Summary**: · Front ...

  • Windsor Arms Hotel

    Front Desk Agent

    1 week ago

    Windsor Arms Hotel Toronto, Canada

    **Job description** · **Windsor Arms Hotel** is looking to hire a dynamic, self-motivated and enthusiastic **Front Desk Agent** who is passionate about the industry and wants to elevate their career. In this position, you will be responsible to provide professional and customer f ...

  • Sonesta

    Front Desk Agent

    1 week ago

    Sonesta Toronto, Canada

    **Job Description Summary** · The Front Desk Agent sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make thei ...

  • InterContinental

    Front Desk Agent

    1 week ago

    InterContinental Toronto, Canada

    At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title. · At InterContinental Hotels & Resorts we look for people wh ...

  • University Health Network

    IT Service Desk Agent

    4 weeks ago

    University Health Network Toronto, Canada

    **IT SERVICE DESK AGENT (3 POSITIONS)** · Posting #: 923418 · Union: Non-Union · Site: Princess Margaret Cancer Centre · Department: UHN Digital · Reports to: Manager, Technical Support · Hours: 37.5 hours per week · **Salary**: $29.61 to $37.01 per hour (To commensurate with exp ...

  • Dilawri Group of Companies

    Front desk agent

    3 weeks ago

    Dilawri Group of Companies Ontario, Canada Part time

    Vancouver Honda iscurrently looking to fill a position of a Part-Time Receptionist. · Switchboard Operator:Answer all incoming phone calls in a professional, polite and efficientmanner. Places, receives & routes a high volume of calls through amulti-line switchboard, while suppl ...

  • W Hotels

    Welcome Desk Agent

    1 month ago

    W Hotels Toronto, Canada Part time

    Additional Information Clerk-Front Desk · Job Number · Job Category Rooms & Guest Services Operations · Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION ...

  • Royal oak inn Toronto

    Front Desk Agent

    2 weeks ago

    Royal oak inn Toronto Toronto, Canada

    **Job description** · Education: Secondary (high) school graduation certificate · Job OverviewCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.Duties and ResponsibilitiesWelc ...

  • W Toronto

    Front Desk Agent

    1 month ago

    W Toronto Toronto, Canada Full time

    Job Number · Job Category Rooms & Guest Services Operations · Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Position Summary · Process all guest check-ins by ...

  • Jay fitness

    Front Desk Agent

    2 weeks ago

    Jay fitness Toronto, Canada

    Admin work in a fitness gym ( fitness background would help ) · handle payments · post on Facebook group and accomplishments · customer service. · organize desk and papers · sales · keeping retention. · and more task · **Job Type**: Part-time · Part-time hours: 3 per week · **Sal ...

  • GalaxEons

    Service Desk Agent

    3 weeks ago

    GalaxEons Toronto, Canada

    What You Will Do: · - Ensure accurate and detailed problem documentation/ticketing. · - Provide timely escalation and follow-up with support groups and customers. · - Identify and escalate wide-impact or potential wide-impact outages. · - Identify trends and opportunities for imp ...

  • DoubleTree by Hilton Toronto Airport

    Front Desk Agent

    3 weeks ago

    DoubleTree by Hilton Toronto Airport Toronto, Canada

    Must have hotel experience - Hilton Experience is an asset. · - Customer Focused · - 2-5 shifts per week, based on availability · - Unionized position · - Minimum 1 year hotel experience front desk/night audit experience required. · - Part-Time availability. · - Must be available ...