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    Front Desk Agent - Toronto, Canada - FAIRMONT

    FAIRMONT
    FAIRMONT Toronto, Canada

    1 week ago

    FAIRMONT background
    Part time
    Description

    Company Description
    For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark.

    When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

    Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

    Another stunning chapter for Fairmont Royal York has begun.

    Job Description Specific Roles and Responsibilities That Create the Essential Toronto Experience**:

    • Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company's values.
    • Provide effective, fast service in a friendly manner
    • Check in and out hotel guests according to standards and policies
    • Answer incoming calls
    • Monitor for special rates and billing arrangements
    • Ensure the highest level of guest satisfaction by addressing concerns promptly
    • Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless checkin experience
    • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
    • Keep front desk organized, tidied, and sanitized up to ALL Safe policies
    • Ensure front desk is stocked with essential material
    • Maintain a professional, neat and wellgroomed appearance adhering to Hotel grooming standards
    • Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
    • Make certain to be familiar with fire and emergency procedures
    • Other responsibilities connected with Front Office may be required

    Qualifications

    • Previous front desk/reception experience a strong asset
    • Must have effective communication skills
    • Knowledge of Microsoft Windows XP an asset
    • Knowledge of Micros PMS/Opera an asset
    • Must have a good command of the English language
    • Hotel/Hospitality degree or diploma an asset
    • Available for shift work including weekends and holidays

    Physical Aspects of Position (included but not limited to):

    • Constant standing and walking throughout shift
    • Frequent lifting and carrying up to 30 lbs
    • Constant kneeling, pushing, pulling, lifting
    • Frequent ascending or descending ladders, stairs and ramps

    Additional Information Visa Requirements**:
    Must provide proof of eligibility to work in Canada.


    Job Perks & Benefits:


    • Complimentary meal in our staff cafeteria each shift
    • Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
    • Complimentary drycleaning services for your work attire
    • Learning programs tailored to hone your skills and talents
    • Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
    • Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
    • Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
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