Customer Service Representative - Kamloops, Canada - BMO

BMO Kamloops, Canada

4 days ago

Part time

Description

Application Deadline:

05/05/2024

Address:

750 Fortune Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.

Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.

Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.

Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.

Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.

Contributes to meeting branch business results and the customer experience.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.

Acts as a key member of a collaborative and versatile branch and market team.

Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.

Organizes work information to ensure accuracy and completeness.

Takes the initiative to find creative approaches that make each customer's experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.

Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.

Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.

Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.

Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.

Complies with legal and regulatory requirements for the jurisdiction.

Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.

Completes standardized tasks under supervision.

Performs initial problem solving within given rules/limits & escalates when required.

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.

Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.

Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.

Projects a professional presence.

Basic knowledge of specialized sales and business banking solutions to refer to specialists.

Passionate commitment to helping customers.

A focus on delivering a personal experience to customers.

Resourceful self-starter with courage and confidence to approach customers.

Readiness to collaborate and work in different capacities as part of a team.

Strong interpersonal skills, including the ability to build rapport and connections with customers.

An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

Basic knowledge learned on the job.

Verbal & written communication skills - Basic (in business environment).

Organization skills - Basic (in business environment).

Collaboration & team skills - Basic (in business environment).

Compensation and Benefits:

$33, $43,500.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Financial Services Representative II

32 minutes ago

CIBC Kamloops, Canada Temps plein

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Customer Service Representative

6 days ago

Bank of Montreal Kamloops, BC, Canada

Customer Service Representative page is loaded · Customer Service Representative · Apply locations Kamloops, BC, CAN time type Part time posted on Posted 7 Days Ago job requisition id R Application Deadline: · 05/05/2024 Address: · 750 Fortune Drive Job Family Group: · Ret ...
Customer Service Representative

20 hours ago

Best Buy Kamloops, Canada Part time

Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchase ...
Customer Service Representative

5 days ago

CB Canada Kamloops, Canada

Customer Service Representative · Location: Kamloops, BC · Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team as a Customer Service Representative? EBus is currently seeking a full-time Customer Service Repre ...
Customer Service Representative

8 hours ago

BMO Kamloops, Canada Part time

Application Deadline: · 05/05/2024Address: · 750 Fortune DriveJob Family Group: · Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be ...
Sr. Client Service Representative

5 days ago

CIBC Logan Lake, Canada Temps plein

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Mobile Sales Associate

10 hours ago

Best Buy Kamloops, Canada Part time

Are you passionate about working with people and technology? We are hiring immediately for a Sales Associate, which we call an Advisor at Best Buy. As a Sales Associate, you will be the face of Best Buy for everyone who visits our stores. · No experience required, we will equip y ...
Section Head

10 hours ago

Interior Health Authority Kamloops, Canada

Interior Health is looking for an experienced Section Head of Health Information Processing to join our team on a full time permanent basis out of our Kamloops location. · **What we offer**: · - Employee & Family Assistance Program · - Employer paid training/education opportuniti ...
Property Management Administrator

10 hours ago

CML Properties Kamloops, Canada

**About CML Properties** · CML Properties is growing We are a family run business with strong local roots in Kamloops, BC, specializing in comprehensive management of commercial, residential and condominium properties. Since 1980, CML Properties has built and maintained a strong ...
Project Manager

10 hours ago

Kamloops Truss Ltd Kamloops, Canada

Kamloops Truss is currently seeking a **Project Manager** to join our team in **Kamloops, BC.** · **About Us**: · Kamloops Truss Ltd. has been serving the Thompson Okanagan, South Okanagan, Cariboo and the Kootenays for over 17 years. As a leading manufacturer of Engineered Wood ...
Sr. Client Service Representative

5 days ago

Canadian Imperial Bank of Commerce Logan Lake, BC, Canada

Sr. Client Service Representative page is loaded · Sr. Client Service Representative · Apply locations Logan Lake, BC time type Full time posted on Posted 7 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. We need talented, passiona ...
Wireless Sales Representative

15 hours ago

The Mobile Shop Kamloops, Canada Full time

The Mobile Shop Careers - Wireless Sales Representative · What is The Mobile Shop? · Technology is a part of our everyday lives. We at The Mobile Shop connect thousands of Canadians every year with the newest and most innovative phones and plans that the market has to offer. Our ...
Director of Marketing

10 hours ago

Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, Canada

**Compensation Information**: · $95,000.00 per annum · **Physical Requirements**: · - Sedentary; Work activities involve handling loads up to 5 kg predominately in an indoor setting. · - This role requires the ability to safely: ski or snowboard; DH or Enduro Bike Ride · - This j ...
Full Time/Part Time Sales Representative

2 hours ago

The Mobile Shop Kamloops, BC, Canada Full time

The Mobile Shop Careers - Wireless Sales Representative · What is The Mobile Shop? · Technology is a part of our everyday lives. We at The Mobile Shop connect thousands of Canadians every year with the newest and most innovative phones and plans that the market has to offer. Our ...
Client Care Representative

6 days ago

HUB International Kamloops, BC, Canada

Client Care Representative - Auto Associate page is loaded · Client Care Representative - Auto Associate · Postuler locations Kamloops, BC time type Full time posted on Publié il y a 2 jour(s) job requisition id R Hi, we're HUB · We are proud to be ranked 5th among the world's ...
Customer Service Rep

5 days ago

Canadian Linen Kamloops, BC, Canada

Description · ***Shift schedule: 4 days/week, 2 nights away from home*** · WHO WE ARE · Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From design ...
Brand Ambassadors

3 days ago

Rise People Kamloops, BC, Canada

Brand Ambassadors - BCLC x BC Lions FanFest · Kamloops, BC In-field: British Columbia Part-time Apr 04, 2024 Hourly: $24 · Inventa is a leader in the design, creation, and execution of innovative brand experiences, from large scale events and national experiential tours to gras ...
Senior Marketing Automation Strategist

6 days ago

Thompson Rivers University Kamloops, BC, Canada

Specialist, Communications University of the Fraser Valley ( Chilliwack, BC ) · As a member of the Marketing and Communications team, the role of the Senior Marketing Strategist is to work in collaboration with the department and university clients to plan and execute integrated ...
Wireless Sales Representative

6 hours ago

The Mobile Shop Kamloops, BC, Canada

The Mobile Shop Careers - Wireless Sales RepresentativeWhat is The Mobile Shop?Technology is a part of our everyday lives. We at The Mobile Shop connect thousands of Canadians every year with the newest and most innovative phones and plans that the market has to offer. Our Wirele ...
Personal Banking Associate

1 day ago

BMO Kamloops, BC, Canada

Application Deadline: · 05/07/2024 Address: · 750 Fortune Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the ...