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    Technical Writer - Ottawa, ON, Canada - SHOEBOX Ltd.

    SHOEBOX Ltd.
    SHOEBOX Ltd. Ottawa, ON, Canada

    3 weeks ago

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    Description

    Job Type:
    Full-time, Temporary

    As the Technical Writer and Information Developer, you will be responsible for writing, recording, and editing appropriate content (documentation, knowledge base articles, and other product-oriented assets) for the company's software and medical device offerings.

    To be successful in this role, you must be able to research and understand the functionality and purpose of SHOEBOX Ltd.

    products and translate this understanding into content that is easily absorbed and understood by any reader.

    You clearly understand how to instruct and engage technical and non-technical audiences, stay informed on the latest trends in knowledge management, and can write great content for a variety of channels, while adhering to the regulatory requirements of the company.

    This is an opportunity to make a real impact on the world by furthering our mission to expand hearing healthcare around the globe with our innovative mobile and web-based medical solutions, and to work with an amazing (seriously, amazing) group of brilliant and passionate people.


    Content Development:

    Understand high-level technical concepts to craft, edit, and update Instructions for Use (IFUs), guides, troubleshooting and other online knowledge articles, as well as other types of technical documentation to support product launches and updates.

    Research and gather relevant technical data from developers, product managers, support specialists, account managers, UX designers, and internal documents to understand products and requirements.

    Build solutions based on use cases, user stories, feature requirement documents, specifications, technical design documents, and hands-on use of the application.


    Collaboration:

    Work closely with technical and non-technical teams to gather information, verify content accuracy, and ensure our documents meet user needs and company standards.


    Quality Assurance:

    Review and revise documentation based on feedback from various sources to maintain our high standards of quality and consistency.

    Ensure documentation is properly maintained, categorized, and meets regulatory labelling requirements.

    Utilize the latest documentation tools and technologies to enhance the delivery and accessibility of content, keeping abreast of trends in technical writing and content presentation.

    Attend and conform to end-user security awareness training.
    Conform to organizational information security policies.
    Conform to Non-disclosure agreements, regulatory, or contractual requirements.

    At SHOEBOX, we are uber-focused on effectively enabling our end users so they see immediate value from our powerful solutions.

    They are typically NOT technical and rely on our products and documentation to be intuitive and easy to understand. Post-secondary degree in English, Communications, Technical Writing, or a technical field.
    ~2-3+ years experience as an Information Developer or Technical Writer in software, technology, or a related field, preferably with a minimum of 1 year experience with freelance work.
    ~1-2 years experience producing technical content for sophisticated software solutions. Demonstrated ability to describe complex and technical topics clearly and accurately. Comfortable with technical and medical concepts, and able to learn new technologies quickly. Proven technical editing skills are essential, including the ability to edit documentation for accuracy, brevity, and clarity.
    ~ Experience in the healthcare, biotechnology, or medical software industry, or another similarly regulated industry.
    ~ Fluency in written and spoken English; bilingualism/multilingualism in other global languages would be considered a strong asset. Exceptional writing, editing, and proofreading skills, including a focus on grammar.
    ~ Proven experience in producing and publishing web-based content for public access.
    ~ This includes maintaining high standards of quality and consistency in documentation while adapting to new challenges and changes in product development.
    ~ Self-starter who takes initiative in advocating for the user and building the best support and training experience possible. Ability to tailor content for various user personas, ensuring it is accessible, effective, and efficient.

    ~ Assets:

    Experience working within a Quality Management System (QMS).
    Experience working with MadCap Flare, MadCap Central, or similar content authoring tools.
    Experience working in SaaS software and/or healthcare technology.
    Bilingual/Multilingual beyond English, ideally with Spanish, French, Portuguese, and/or German.
    Experience working in an Agile development environment.
    Experience planning and building various customer support and training solutions, beyond written documentation.
    Graphic Design or Illustration knowledge.
    Knowledgeable and skilled in the creation of wikis, video training, webinars, in-product support, user manuals, etc.
    Flexible hours.

    We are a medical device company that designs and develops audiometry products creating a seismic shift in the way hearing healthcare is provided.

    Utilizing iOS and web technology to replace bulky, expensive equipment, we're bringing hearing testing into the 21st century and making it more affordable and accessible than ever before.

    We can help.

    With our products, hearing testing can be conducted outside of a sound booth and without the need for clunky equipment (you just need a calibrated headset and an iPad), which allows for testing almost anywhere, anytime, worldwide.

    We offer competitive salaries and benefits, real work-life balance, flexible hours, and a discretionary wellness benefit.

    We are committed to equal employment opportunity regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    If you have a disability or special need that requires accommodation, please let us know.
    #
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