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New Westminster

    Customer Assistant - New Westminster, BC, Canada - TD Bank

    TD Bank
    TD Bank New Westminster, BC, Canada

    1 week ago

    TD Bank background
    Full time
    Description

    Job Description:

    Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate.

    We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

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    Job Responsibilities:
    Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
    Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
    Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
    Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
    Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
    Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
    Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
    Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters


    Job Requirements:
    Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
    Strong administration, organizational, planning and time management skills to work in a fast-paced environment
    High School Diploma with over 1 year of relevant experience
    A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
    Undergraduate degree or equivalent is an asset
    A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities


    Job Details:

    Company:
    TD Bank


    Vacancy Type:
    Full Time

    Job Location:
    New Westminster, BC, CA


    Application Deadline:
    N/A

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