- Work with customer support team on issue trouble-shooting, tracing, analyzing, logging, and opening SR to Vendor or AppDev team when applicable, and implement the proposed resolution.
- Perform system health check, monitoring, alerting, and corresponding action as required.
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
- Work with AppDev teams on releases by joining project update meetings, reviewing implementation plan, performing OAT and PROD deployment through secured channel (PAM) using CI/CD Pipeline, and participating in Post Implementation Verification when applicable.
- Generate varieties of reports based on the requirement including but not limited to business data mining, issue / ticket tracking, and regulatory / compliance reports.
- Participate in daily meetings in agile-like environment hosted by variety of teams including AppDev and Support for updates.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
- Contribute to ongoing administrative program activities as required.
- Experience with Docker, Helm, Kubernetes and OpenShift 4.x preferable
- Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace
- Experience with creating or managing CI/CD pipelines on Github, Jenkins, UCD, Artifactory, Aquascan, etc
- Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
- Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
- Experience with java based applications on Tomcat.
- Experience with Pega platform knowledge.
- Excellent interpersonal skills to work across IT partners and business.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
-
Support Analyst
Found in: beBee Professionals CA - 6 days ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
System Support Analyst
Found in: beBee Professionals CA - 6 days ago
System Support Analyst · beBee Professionals is looking for a System Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The System Support Analyst will be responsible for ...
-
Technical Support Analyst
Found in: beBee Professionals CA - 6 days ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Toronto. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technical issu ...
-
IT Support Analyst
Found in: Talent CA 2 C2 - 2 days ago
CB Canada Toronto, CanadaIT Support Analyst · On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. · IT Support Analyst – Job Description · The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs · Manag ...
-
IT Support Analyst
Found in: Jooble CA O C2 - 2 days ago
Canadian Imperial Bank of Commerce Toronto, ON, CanadaWe're building a relationship-oriented bank for the modern world. Our purpose is to mitigate technology risk by engaging with technology partners to remediate aging infrastructure (hardware & software). As a Technical Analyst you are responsible for the day-to-day management of t ...
-
Support Analyst
Found in: beBee Professionals CA - 6 days ago
Job Title: Support Analyst · Location: Mississauga, ON · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Mississauga. The Support Analyst will be responsible for providing technical assistance to our customers and interna ...
-
IT Support Analyst
Found in: Jooble CA O C2 - 1 day ago
Fonction publique de l'Ontario Toronto, ON, CanadaEducation Quality and Accountability Office · Language of Position(s): · 1 Temporary -up to 12 months with possibility of extension · The Education Quality and Accountability Office (EQAO) is an arms-length government agency focused on modernizing Ontario's approach to large-s ...
-
Support Analyst
Found in: beBee Professionals CA - 6 days ago
BeBee Professionals is looking for a Support Analyst to join our team in Mississauga. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a r ...
-
Support Analyst
Found in: Appcast CA C2 A - 2 days ago
Tata Consultancy Services Toronto, CanadaAbout TCS · TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to ha ...
-
Support Analyst
Found in: beBee Professionals CA - 6 days ago
BeBee Professionals is looking for a Support Analyst to join our team in Brampton. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a rela ...
-
Support Analyst
Found in: beBee Professionals CA - 6 days ago
beBee Professionals Milton, Canada Customer Support Representatives FreelanceWe at beBee Professionals are looking for a Support Analyst to join our team in Milton. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should hav ...
-
Support Analyst
Found in: beBee Professionals CA - 6 days ago
beBee Professionals Whitby, Canada Customer Support Representatives FreelanceBeBee Professionals is looking for a Support Analyst to join our team in Whitby. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should have a deg ...
-
Support Analyst
Found in: beBee Professionals CA - 6 days ago
BeBee Professionals is looking for a Support Analyst to join our team. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should have a strong techni ...
-
Support Analyst
Found in: Talent CA C2 - 4 days ago
MyKelly Toronto, Canada Full timeKelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software sy ...
-
Support Analyst
Found in: Jooble CA O L C2 - 2 days ago
Tata Consultancy Services Toronto, ON, CanadaTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our ...
-
Application Support Analyst
Found in: Appcast CA C2 A - 2 days ago
Apex Systems Toronto, CanadaApplication Support Analyst · Apex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert ...
-
Technical Support Analyst
Found in: Jooble CA O C2 - 2 days ago
TechAlliance of Southwestern Ontario, London Economic Development Corporation Ontario, CanadaTechnical Support Analyst page is loaded · Technical Support Analyst · Apply locations Canada - Ontario - Home Office time type Full time posted on Posted 10 Days Ago job requisition id JR6086 Position Responsibilities and Essential Functions: · Receives inbound client/associ ...
-
Sr. Analyst, Production Application Support
Found in: Talent CA C2 - 2 days ago
CIBC Toronto, Canada Temps pleinNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Application Support Analyst
Found in: Talent CA 2 C2 - 3 days ago
CB Canada Toronto, CanadaBusiness Systems Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. · Business Systems Analyst – Job Description · Application Production Support - Maintains overall operational stability in close partnership and joint re ...
-
Analyst Operations Support
Found in: Jooble CA O C2 - 2 days ago
Masco Cabinetry Ontario, CanadaThomas, ON office location ( flexible hybrid work environment ). Join our Supply Chain team & let's build our home together · ~ You will lead the sourcing and commercial process for Global and Non-Asia Supply Base Management and new product development initiatives to ensure all s ...
Sr. Application Support Analyst - TORONTO, Canada - Royal Bank of Canada
Description
Job Summary
Job Description
WHAT IS THE OPPORTUNITY?
The BPM team is undertaking multiple complex initiatives as part of Wealth Management Technical and Solutions ongoing plan to transform major Business Process systems from old technology to new Cloud based platform and taking over ownership of infrastructure support as part of new operational model. In this role you will be working with multiple IT partners to support Pega applications built on Cloud based platform, participate in transformation projects and processes by following Agile-like methodology and using DevOps pipeline. The role will coordinate, communicate and execute activities to ensure objectives are accomplished according on time.
WHAT WILL YOU DO?
WHAT DO YOU NEED TO SUCCEED?
Must have:
Nice-to-have:
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
#LI-HYBRID
#LI-POST
Job Skills
Agile Methodology, Analytical Thinking, Application Maintenance, Business, Communication, Computer Operations, Customer Support Systems, Detail-Oriented, DevOps, Information Technology (IT) Infrastructure, Problem Management, Standard Operating Procedure (SOP), System Applications, TeamworkAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TORONTOCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Technology and OperationsJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at