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Service Coordinator - Dartmouth, Canada - Randstad Canada
Description
As part of the Service Operations, you will be assisting with the service delivery in your assigned territory.You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers' equipment.
Principal Responsibilities:
Be engaged and aware of your Territories' overall Service Operations and customer needs.
Close communication and interaction with the Service Manager and Coordinators.
Generate new service requests in the system when necessary. Attach all pertinent documentation
Manage the schedule of service work for assigned customers and field operatives.
Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
Track and receive materials required.
Advantages
Temporary for 6 months with the potential of hire
Monday to Friday only
Start ASAP
Learning Development Programs
Flexible Hours
Responsibilities
Communicate with customers and internal stakeholders throughout projects.
Open service requests and schedule field operatives to respond to emergency breakdowns.
Review invoicing details of completed work before moving forward with the invoicing process.
Review completed actions in the service request for completion and accuracy.
Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
Forward leads by the Field Operatives to designated resources for estimation and quotation
Perform invoicing preparation daily to meet company standards.
Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
Ensure any hourly time issues are addressed before sending jobs to invoicing.
Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
Resourceful and willing to support emergency breakdowns until customer equipment is functional.
Driving a forklift would be a BIG PLUS
Other duties as assigned
Qualifications
EXPERIENCE:
Minimum 1 or 2 years experience in industrial service and/or dispatching business preferred. Must be customer-oriented. Able to prioritize and multi-task in a fast pace service environment. Excellent communication and people skills. Very strong systems and PC skills. Forklift experience preferred, Shipping, and receiving experience required.
Summary
If you or someone you know may be interested in this role, please consider the following steps to apply:
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.
As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.
We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.
