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    Project Manager/ Implementation Manager - Toronto, ON, Canada - IG Recruit

    IG Recruit
    IG Recruit Toronto, ON, Canada

    2 weeks ago

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    Description

    Implementation Project Manager Location:
    North America or USA - fully remote
    Software Development

    Our client, a leader in revolutionizing customer experiences through a cutting-edge CCaaS platform, trusted by globally recognized brands, is seeking a dynamic Project Manager with contact centre expertise for an exciting opportunity.

    Own post-sale implementations, collaborating with sales, product, solutions architects, and customer success teams.
    Work closely with client project teams, develop and maintain project documentation, and lead internal meetings.
    Utilize product knowledge and problem-solving skills to guide clients through challenges during implementation.
    Build a scalable implementation process.

    Requirements:

    • Proven experience in contact center projects and deployments.
    Minimum of 3 years of client-facing project management experience.


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