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    Senior Strategy Manager - Vancouver, Canada - TELUS

    TELUS
    TELUS Vancouver, Canada

    1 week ago

    Telus background
    Full time
    Description

    Description

    Join our team

    Welcome to our dynamic and fast-paced team, operating within an entrepreneurial environment designed to foster continuous learning and personal growth. Our primary focus lies in capturing and growing our share in the national premium market, catering to consumers with specific home needs and a strong inclination to invest in superior products, services, and support experiences. We are seeking an exceptional individual who is a high-performing, self-starter to join us in this new growth phase of the business. Your resilience, agility, ability to thrive in an ever-changing dynamic environment along with a bias for action will make you a perfect fit in our high-performance team.

    As a part of the Consumer Custom Solutions Team, you will play a vital role in crafting and implementing innovative customer-first strategies that revolutionize how we integrate and deliver curated solutions and exceptional customer service experiences.

    Here's the impact you'll make and what we'll accomplish together:

    You will play a pivotal role building and leading product and sales readiness and enablement. You will support the transformation of foundational processes, systems, tools and resources necessary to ensure that the end-to-end sales and activation engine is purpose-built to optimize RGUS, maximize EBITDA and deliver an unrivaled customer experience. Partnering closely with product, sales & marketing, supply operations, and install teams you will orchestrate enhancements to the current sales processes today, removing customer friction points and increasing sales conversion while also helping to shape our future end-to-end service delivery model. You will have the opportunity to lead strategic programs across this growing portfolio.

    Qualifications

    What you bring:

  • Opportunity Management: Partner with stakeholders in identifying strategic initiatives, prioritizing process improvement, business and financial analysis, and developing business cases
  • Project Management: Take ownership for business improvement initiatives from concept to execution, and provide status updates, feedback and reporting
  • Facilitation: Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes
  • Change Management: Drive change through the identification of incremental improvements, layering or phasing of change and activities to drive sustainability post-project completion
  • Data Collection/Analysis: Gather critical information to identify data points to extrapolate business benefits and outcome
  • Storytelling: Excel in communication with the ability to craft clear, concise, and compelling messages for senior-level reviews and updates

    • Great-to-haves:

  • University degree combined with a minimum of 7+ years of equivalent experience
  • Advanced knowledge of TELUS consumer products, systems and the customer E2E value chain
  • Ability to traverse complex stakeholder landscapes to manage conflicting priorities
  • Demonstrated bias for action and expertise structuring ambiguous asks to communicate to internal and external stakeholders

    • #LI-Remote #LI-HYBRID

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