Jobs
>
Hamilton

    Customer Service and Operations Specialist - Hamilton, Canada - BeWell Health Centres

    BeWell Health Centres
    BeWell Health Centres Hamilton, Canada

    2 days ago

    Default job background
    Full time
    Description


    BeWell Health Clinics are the leading destination for comprehensive, integrative, and compassionate mental health care. Founded in 2018, we offer a variety of health services both virtually and at our beautiful, state of the art facilities in South Mississauga and Hamilton. Our dedicated team of Clinicians work together to support our communities and patients through Assessments, Diagnosis, and Treatment. We believe in using all tools available to help support overall health and wellness, offering cutting edge and evidence-based programs that combine traditional and alternative medicine.

    The Care Team is the backbone of our operation, providing next-level customer service, knowledgeable and empathetic support, and assisting in creating the future of BeWell Health Clinics.

    For more information about us and our clinics please visit –

    This role will be based primarily out of our Hamilton clinic but will require frequent travel to our South Mississauga clinic also, and is 100 percent in-person.

    The Administrative Care Team are our front-line representatives to patients, newcomers, and our practitioners. A strong culture of teamwork and curiosity keeps us dynamic and connected to each other and our communities. A degree of flexibility with scheduling and location arenecessary as the Care Team supports both clinic locations as well as our virtual practitioners. A background, education, or interest in health and wellness is a strong asset.

    This won't be your average operations role-on a typical workday, you will be expected to optimize practitioner's schedules, coordinate patient billing, handle all administrative duties (scheduling appointments, answering phones/emails/texts), aid in ensuring patient retention and growing our patient base, as well as being available for ad hoc tasks as needed. You'll have a lot of responsibility and will be expected to work closely with the senior management team to ensure the operations of the clinic are running as smoothly and efficiently as possible. Being detail-oriented with good organizational and technical abilities is also important This is an excellent opportunity for someone looking for a long-term position, room to grow, and a competitive compensation package. If you have a couple years of relevant experience and you are looking for your next role that will provide an exponential level of learning, this could the right role for you.

    No two days are the same, so being flexible with quick critical thinking skills is essential. You must be a skilled communicator with the interpersonal skills to collaborate with various professionals, including physicians, patients, insurance representatives, sales teams, etc. Administrative dilemmas can occur when you least expect, but you should be equipped with the problem-solving skills to implement a creative solution that won't compromise patient care. This individual must be able to understand the granular protocols and processes of the practice, while understanding long term needs of the business such as boosting sales, growing talent from within, seeking out external talent for future needs

    Requirements

    Key Responsibilities:


    •Answering phones, emails, mail, and faxes in a professional manner


    •Billing appointments (experience with direct billing an asset)


    •Care Team intake consultations


    •Retention efforts, booking appointments


    •Some IT troubleshooting


    •Communicating with other medical offices, pharmacies, and health organizations


    •Assist in administering practitioner schedules, including vacation time and shift changes


    •Organization and coordination of office supplies, deliveries, etc.


    •Maintaining the professional appearance of the office, including light cleaning and plant

    watering

    Qualifications:


    •2+ years of relevant sales, operations or professional office administration experience


    •A mature approach to customer service. Detail-oriented, organizational, and multitasking

    skills, initiative, and enthusiasm


    •Experience with EMRs especially Jane App is a strong asset.


    •Ability to communicate professionally


    •Ability to handle a fast-paced environment while delivering great customer experiences in a very active situation


    •Self-starter with the ability to work independently and contribute to the team in a positive manner


    •Uses time efficiently and prioritizes appropriately with strong time-management skills


    •Reliability (To arrive on time and is ready to perform at their best)


    •Ability to work Full time and be flexible in the schedule


    •Proficient in MS office


    •Experience with Hubspot or another CRM is strongly preferred


    •Some understanding of email marketing campaigns


    •Flexibility to work in the evenings and on weekends as needed


    •Driver's license, clean driving record, and reliable transportation are necessary


    •Full time availability is required as well as some availability to work weekends

    Benefits


    •Competitive Compensation Plans: Hourly pay + performance bonus. Company paid extended health benefits


    •Epic Social Events: We take fun seriously Our social events are the stuff of legends, from team-building adventures to themed office parties. We believe that a happy team is a productive team, and we're all about creating memories together. Check out our IG page to see some of our fun team events.


    •Opportunity to Grow: We don't just offer jobs; we offer careers. We value your potential and provide a clear path for advancement, so you can climb the ranks and take your career to new heights.


    •Learn from Industry Leading Clinicians & Entrepreneurs: You'll have a front-row seat to some of the brightest minds in the industry. They're not just colleagues; they're mentors who are eager to share their knowledge and help you develop your skills.

    Job Types: Part-time, Full-time, Permanent

    Salary: $18.00-$20.00 per hour + Bonus. We are aiming for a cash compensation of approximately $50,000-$55,000 annually based on meeting KPIs that will be discussed prior to offer stage.

  • Integrity Staffing Solutions, Inc.

    Operations Support Specialist

    6 days ago

    Integrity Staffing Solutions, Inc. Hamilton, Canada

    **_Operations Support Specialist_** · **_ Duration: 12-Month Mat Leave Contract · - ** · - Do you want to join a dynamic team who is making a difference every day?_ · - Do you want to join a team that is taking the health care industry by storm?_ · - Do you want an incredible 4-D ...

  • City of Hamilton

    Enterprise Datacentre Operations Specialist

    3 hours ago

    City of Hamilton Hamilton, Canada

    **About the City of Hamilton** · **Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just min ...

  • Comu Networks Inc.

    Inventory and Operations Support Specialist

    1 day ago

    Comu Networks Inc. Hamilton, Canada

    **Company: Comu Networks Inc.** · **Job Title: Inventory and Operations Support Specialist** · **About Comu Networks**: · **Scope of Work**: · We have an immediate need for a full time position located in Hamilton, Ontario. · **Responsibilities**: · - Maintain criteria for items ...

  • Banque Laurentienne

    Operations Portfolio Specialist

    3 hours ago

    Banque Laurentienne Burlington, Canada

    **Operations Portfolio Specialist**: · - Burlington- Lbc CapitalTemps plein mai 2023**Banque Laurentienne. Voir au-delà des chiffres** · **Construire une institution financière meilleure et différente** · Avantages Financiers · Environnement de travail · Transport · Nourriture & ...

  • Integrity Staffing Solutions, Inc.

    Operations Support Specialist

    1 week ago

    Integrity Staffing Solutions, Inc. Stoney Creek, Canada

    **_Operations Support Specialist_** · **_ Duration: 12-Month Mat Leave Contract · - ** · - Do you want to join a dynamic team who is making a difference every day?_ · - Do you want to join a team that is taking the health care industry by storm?_ · - Do you want an incredible 4-D ...

  • Sobeys

    Specialist Ii Operations

    1 day ago

    Sobeys Mississauga, Canada

    **Numéro de demande** : 171287 · **Groupe de carrière** : Carrières dans les bureaux · **Catégorie d'emplois**: Exploit. - Formation et développement · **Exigences en matière de voyage**: 0 à 10 % · **Type d'emploi**: Temps plein · **Pays** : Canada (CA) · **Province** : Ontario; ...

  • JD Smith

    Operations Development Support Specialist

    1 week ago

    JD Smith Stoney Creek, Canada

    JD Smith is currently recruiting for an **Operations Development Support Specialist **to support our facilities in Stoney Creek. The Operations Development Support Specialist will focus on the design, implementation and continual improvements of new software and operational relat ...

  • Laurentian Bank

    Operations Specialist

    3 hours ago

    Laurentian Bank Burlington, Canada

    Seeing beyond numbers · **TM** · At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a bro ...

  • Messer Canada Inc

    Operations Specialist

    3 hours ago

    Messer Canada Inc Mississauga, Canada

    **Why you'll enjoy working for Messer**: · - Competitive pay · - Vacation during the first year of employment · - Medical/Dental/Vision/Life Insurance Coverage · - Retirement Benefits with employer contribution · - Set, day-shift schedule - Monday to Friday - 40 hours/week · - Pa ...

  • IMAX

    IT Operations Specialist

    1 day ago

    IMAX Mississauga, Canada

    **ABOUT IMAX**: · IMAX is not your everyday entertainment experience. With over 50 years of history as a global innovator in entertainment technology, our employees and their careers have constantly gone beyond the ordinary. From offices across North America, Europe, and Asia, we ...

  • IMAX Corporation

    IT Operations Specialist

    1 day ago

    IMAX Corporation Mississauga, Canada

    **ABOUT IMAX**: · IMAX is not your everyday entertainment experience. With over 50 years of history as a global innovator in entertainment technology, our employees and their careers have constantly gone beyond the ordinary. From offices across North America, Europe, and Asia, we ...

  • DLL

    Contract Specialist, Operations

    1 day ago

    DLL Burlington, Canada

    **Contract Specialist, Operations** · As a Contract Specialist, you can expect to work collaboratively with a team of about 15 colleagues on generating, distributing, and auditing retail transactions. You will be ensuring that all lease and loan security documentation is accurate ...

  • The Travelers Companies, Inc.

    Operations Specialist

    1 week ago

    The Travelers Companies, Inc. Oakville, Canada

    Who Are We? · - Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be ...

  • The Travelers Companies, Inc.

    Operations Specialist

    3 days ago

    The Travelers Companies, Inc. Oakville, Canada

    - Who Are We? · - Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to b ...

  • DPS Group

    Quality Operations Specialist

    1 week ago

    DPS Group Burlington, Canada

    **Summary** · **Key Responsibilities** · - Oversee and review executed electronic and paper batch record documentation. · - Author and review SOPs, policies and batch production/testing records to ensure compliance and adherence to regulations/cGMP operations. · - Closely partner ...

  • IKEA

    Service Fulfilment Operations Specialist

    1 week ago

    IKEA Burlington, Canada

    What you'll need to have · - You have studied Logistics, Economics, Business Administration or related OR a minimum of 1 years experience in a similar IT Operations position · - You are process driven, always looking to know and improve the how's and why's · - You lead with heart ...

  • DLL

    Contract Specialist, Operations, Contract

    6 days ago

    DLL Burlington, Canada

    **Contract Specialist, Operations, Contract** · As a Contract Specialist, you can expect to work collaboratively with a team of about 15 colleagues on generating, distributing, and auditing retail transactions. You will be ensuring that all lease and loan security documentation i ...

  • Mevotech

    Operations Excellence Specialist

    1 week ago

    Mevotech Mississauga, Canada

    **Take your Career to the next Level with MEVOTECH.** · We are constantly challenging the status quo and raising the bar allowing employees to make an impact within the company. · Mevotech is a trusted North American leader in the engineering and design of driveline, steering and ...

  • McCormick & Company

    Sales Operations Specialist

    5 days ago

    McCormick & Company Mississauga, Canada

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick prod ...

  • Geotab

    People Operations Specialist

    5 days ago

    Geotab Oakville, Canada

    Who we are: · Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communit ...