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Saskatoon

    user support technician - Saskatoon, Canada - Code Ninjas

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    Description
    • Education: College/CEGEP
    • Experience: 2 years to less than 3 years
    • Computer programming/programmer, general
    • Computer science
    • Network and system administration/administrator
    • or equivalent experience
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week

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