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    Senior Insurance Operations Specialist – Policy Review - Toronto, Canada - Marsh

    Marsh
    Marsh Toronto, Canada

    1 month ago

    Default job background
    OTHER
    Description

    Marsh's Policy Review team is seeking candidates for the following position based in the Toronto office:


    Senior Insurance Operations Specialist – Policy Review

    What can you expect?

    • You will be an essential part of a highly skilled team who will be collaborating with our client facing colleagues and assisting with policy reviews
    • This role requires specialized insurance knowledge to be able to fulfill the role in conducting policy reviews
    • Responsible for reviewing more complex policies and renewals, i.e. multi-layered, co-insured placements
    • This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation

    What is in it for you?

    • A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
    • A foot in the door at a Fortune 500 company and exposure to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills
    • Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code
    • Competitive pay, and full benefits package effective starting Day 1 (Medical, Dental, Vision, STD/LTD and Life Insurance, RSP (Retirement Savings Plan) or TFSA (Tax Free Savings Account))
    • Generous paid time off for vacation, sick days, company holidays (with early dismissal), and floating holidays
    • Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
    • A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities
    • Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more
    • Flexible work opportunities to ensure a healthy work/life balance

    We will count on you to:

    • Be responsible for quality transactions, seamless client service and quality of work product
    • Review simple to complex policy wordings (mid-term endorsements, audits and adjustments) across various industry segments; achieved by comparing certified policy and/ or binder to policy issuance request as per established best practices
    • Maintain a solid understanding of the core aspects of relevant Insurance and related legislation
    • Understand the needs and expectations of Marsh external clients and ensure the delivery of quality service to colleagues and client teams
    • Manage escalated calls, complaints, questions, and queries as necessary
    • Build and maintain relationships at the appropriate level with client, client teams and peers to ensure effective execution in post placement services
    • Provide assistance to Operations Team Leaders by acting as a point of escalation as required
    • Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements
    • Remain current by understanding and following all Marsh compliance, professional and transparency standards

    What you need to have:

    • Bachelor's degree
    • 1-3 years' experience in Insurance, Finance, Accounting, or closely related field
    • Intermediate Insurance knowledge in one or two product families which can allow ability to review simple to complex core commercial coverages
    • Strong communication skills - Clear and concise oral and written communication
    • Exceptional time management skills
    • Attention to detail is critical to ensure we are providing accurate information to our client team partners
    • Ability and aptitude to conduct research
    • Intermediate Microsoft Office proficiency, especially in Excel, PowerPoint, and Outlook - Knowledge of basic Excel formulas, pivot tables, and Outlook organization is beneficial

    What makes you stand out:

    • Broker License, other certification or licenses as required by jurisdictions
    • Chartered Insurance Professional (CIP) designation
    • Experience in Commercial Lines Insurance

    Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

    Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

    In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact

    Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

    #LI-JD2

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