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    Customer Service Representative - Edmonton, Canada - TRIMARK PEOPLE SOLUTIONS INCORPORATED

    TRIMARK PEOPLE SOLUTIONS INCORPORATED
    TRIMARK PEOPLE SOLUTIONS INCORPORATED Edmonton, Canada

    2 weeks ago

    Default job background
    Description

    Durée de l'emploi:
    Permanent


    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
    • Education:
    • Expérience:

    Education:


    • Secondary (high) school graduation certificate

    Asset languages:


    • Mandarin
    • Spanish; Castilian
    • Panjabi; Punjabi

    Work setting:


    • Various locations
    • Business sector
    • Private sector
    • Tourism
    • Telephone company
    • Sales

    Tasks:


    • Answer written and oral inquiries
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support

    Supervision:


    • Customer service clerk

    Computer and technology knowledge:


    • Internet
    • MS Excel
    • MS Outlook
    • MS Windows
    • MS Word

    Type of experience:


    • Call centre
    • Sales
    and marketing


    Area of work experience:


    • Marketing

    Transportation/travel information:


    • Own transportation

    Work conditions and physical capabilities:


    • Attention to detail
    • Fastpaced environment
    • Tight deadlines
    • Work under pressure

    Personal suitability:


    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Judgement
    • Ability to multitask
    • Dependability
    • Honesty
    • Quick learner

    Screening questions:


    • Are you available for shift or oncall work?
    • Are you available for the advertised start date?
    • Are you currently legally able to work in Canada?
    • Do you have previous experience in this field of employment?
    • What is the highest level of study you have completed?
    • What is your current level of study?

    Experience:


    • 1 year to less than 2 years

    Workplace information:


    • Remote work available

    Health benefits:


    • Dental plan
    • Disability benefits
    • Health care plan
    • Paramedical services coverage
    • Vision care benefits

    Financial benefits:


    • Life insurance
    • Registered Retirement Savings Plan (RRSP)

    Other benefits:


    • Free parking available
    • Paid time off (volunteering or personal days)
    • Team building opportunities
    • Parking available

    Support for persons with disabilities:


    • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

    Support for newcomers and refugees:


    • Participates in a government or community program or initiative that supports newcomers and/or refugees
    • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)

    Support for Indigenous people:


    • Participates in a government or community program or initiative that supports Indigenous people
    • Develops and maintains relationships with indigenous communities, indigenousowned businesses and organizations

    Supports for visible minorities:


    • Participates in a government or community program or initiative that supports members of visible minorities
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