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    CUSTOMER SERVICE REPRESENTATIVE - Edmonton, Canada - Richelieu Hardware

    Richelieu Hardware
    Richelieu Hardware Edmonton, Canada

    3 weeks ago

    Default job background
    Regular Full time
    Description

    We are looking to fill a permanent position of Customer Service Representative for our Edmonton Showroom, a division of Richelieu.

    Position Description:

  • The CSR will work in our showroom at the Edmonton location.
  • Answering customer phone calls and working with customers in the showroom; sharing accurate information and product knowledge, ensuring exceptional service and customer satisfaction.
  • Respond, communicate, and provide timely information by phone, and email.
  • Assist customers by processing orders, product returns and claims.
  • Maintain the showroom by routinely cleaning displays, ensuring floors and aisles are kept clear and tidy, and that all products are properly tagged and visible.

    • Key Attributes:

  • Motivated, energetic individual who has the ability to deal with customers in a professional manner.
  • Office administration – filing, invoicing, preparing bank deposits, and other varying clerical duties.
  • Experience in the cabinetry & millwork or hardware distribution related industry considered an asset.
  • Familiar with order entry processes and procedures.
  • Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts.
  • Strong organizational and time-management skills, accuracy, and the ability to multi-task.
  • Self-Starter and willingness to take initiative.
  • Independent in carrying out daily tasks.
  • Working knowledge of Microsoft Office (Outlook, Excel, Word, etc.).
  • Demonstrated flexibility to adapt to changes in procedures, job assignments and work schedules.
  • Participate in training sessions on new products.
  • Must be punctual, have a desire to learn, and detail-orientated.

    • What we are offering:

  • Salary that is based on experience.
  • Employee Share Purchase Plan (ESPP).
  • Group insurance plan.

    • Are you interested in this position? We invite you to visit our corporate website at in order to submit your application.

    By submittingtheir application, candidates consent to Richelieu Hardware Ltd. collecting, using and retaining the documents submitted for the sole purpose of evaluatingtheircandidacy. These documents mayberetained by Richelieu Hardware Ltd. for future reference for a period of twelve (12) monthsfollowingreceipt of their application.

    R
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