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    Customer Service Representative - Edmonton, Canada - Groupe Touchette Inc

    Groupe Touchette Inc
    Groupe Touchette Inc Edmonton, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    The Customer Service Representative (CSR) will support clients and will be an ambassador of an open and collaborative sales culture.


    ASSIGNED RESPONSIBILITIES


    • Offer exceptional customer service at all times;
    • Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives;
    • Enter all client orders in the system;
    • Follow-up on order and delivery statuses when required by the client;
    • Plan out the delivery of special orders with external transport companies;
    • Perform inventory searches within our network and with external suppliers when required;
    • Assist Territory and Account Managers in executing certain tasks.
    • All other related tasks.
    SUCCESS FACTORS


    Technical background:
    Your 2 years of relevant experience in sales and distribution and inventory concepts, hopefully in the tire industry, allow you to understand the customers' needs and offer a great quality service;


    Client oriented:
    Your desire to offer exceptional customer service and to put customers at the center of your concerns make you an ace in customer service and a valued colleague;


    Computer skills:
    You can easily work with computers and use the main tools (email, Office tools, etc.)


    Organization skills:
    You are able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers;


    Sense of initiative:
    Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
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