- Putting people first and building relationships with intention
- Seeking out and embracing new ideas
- Believing that how we do things is as important as what we do
- Provide a high level of customer service that consistently exceeds expectations by asking open ended discovery questions to ensure all our client's financial needs are being met
- Ensure a high level of quality is delivered to all Optimum clients through the accurate completion of all Customer Service inquiries and operational activities.
- Act as a one touch solution for client inquiries or concerns and direct clients to the appropriate team member for further assistance when required based on standard operating procedures.
- Manage a central email address and route email inquiries as per standard operating procedures.
- Contribute to the achievement of branch targets and goals by diligently following bank procedures and processes in an accurate, well organized, and efficient manner.
- Inspire trust by being open, honest, and direct in communication, meeting commitments and behaving ethically in all dealings.
- Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel.
- Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.
- Some post-secondary education, or equivalent experience.
- One or more years of providing great customer service.
- One or more years of administration work, preferably with some exposure to mortgage administration.
- Solid knowledge of MS Word and Excel.
- Excellent communicator, organizer, and problem solver
- Results-driven and deadline-driven, especially in a high volume, fast-paced team environment.
- Highly motivated to ensure accuracy in all things.
- Highly flexible, with interpersonal skills you pride yourself on.
- Hybrid work environments
- Everyday flexibility
- Generous company-funded health coverage
- Health care spending account
- A flexible wellness program
- generous time-away options to unplug, rest & recover
- Organization wide coaching services
- Mentorship
- Education support & training programs
-
Customer Service Representative
5 days ago
Homes Alive Pets Edmonton, Canada Full timeWhy Homes Alive Pets? · This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and sha ...
-
Customer service representative
2 weeks ago
GardaWorld Edmonton, CanadaJOB DESCRIPTION - Alarm Customer Service Representative · GardaWorld is hiring Join our esteemed team as a Customer Service Representative and contribute to our remarkable journey · Who We Are: · Imagine joining a remarkable company that has been at the forefront of the industry ...
-
Customer service representative
6 days ago
GardaWorld Edmonton, CanadaJOB DESCRIPTION – Alarm Customer Service Representative · GardaWorld is hiring Join our esteemed team as a Customer Service Representative and contribute to our remarkable journey · Who We Are: · Imagine joining a remarkable company that has been at the forefront of the industry ...
-
Customer Service Representative
1 week ago
Waste Connections of Canada Inc. Edmonton, Canada Full timeAs a Customer Service Representative, you support our goal of "First Call Resolution". You are the voice of Waste Connections of Canada upholding one of our key operating values (Customer Service). You will be serving as the front-line contact for customers, residents, and prospe ...
-
Customer Service Representative
3 weeks ago
Groupe Touchette Inc Edmonton, Canada Full timeThe Customer Service Representative (CSR) will support clients and will be an ambassador of an open and collaborative sales culture. · ASSIGNED RESPONSIBILITIES · • Offer exceptional customer service at all times; · • Answer inbound client calls in order to promote the product ...
-
Client Service Representative
2 weeks ago
CIBC St. Albert, Canada Temps partielNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Customer Service Representative
6 days ago
CB Canada Edmonton, CanadaPosition Summary: · Looking to start your career in the Transportation Industry? This is an excellent opportunity to start a career in the heavy duty mechanic field. A large number of our Fueler/ Wash Bay Attendant – Customer Service Representatives have continued their career a ...
-
Customer Service Representative
1 week ago
Durabuilt Windows & Doors Edmonton, CanadaJob Description · Our values are at the core of everything we do · Innovative. Think ahead to stay ahead. · Driver. Stay hungry and act with urgency. · Ownership. No excuses. 100% accountability. · Caring. For employees, partners and community. · Individual. We work with grea ...
-
Technical Services Representative
5 days ago
Shermco Edmonton, CanadaPosition: Technical Services Representative Location: Edmonton, Alberta · Job Id: 3629 # of Openings: 1 About Shermco Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrica ...
-
CUSTOMER SERVICE REPRESENTATIVE
3 weeks ago
Richelieu Hardware Edmonton, Canada Regular Full timeWe are looking to fill a permanent position of Customer Service Representative for our Edmonton Showroom, a division of Richelieu. · Position Description: · The CSR will work in our showroom at the Edmonton location. · Answering customer phone calls and working with customers ...
-
customer service representative
1 week ago
ALLTIME INVESTMENTS INC Edmonton, Canada Full timeEducation: Secondary (high) school graduation certificate · Experience: Will train · Tasks · Balance daily transactions · Open and close personal and commercial accounts · Process banking transactions · Promote financial products and services · Store, update and retrieve financia ...
-
Field Service Representative
4 days ago
Veolia Edmonton, Canada Full timeCompany Description · Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage appli ...
-
Customer Service Representative
2 weeks ago
TRIMARK PEOPLE SOLUTIONS INCORPORATED Edmonton, CanadaDurée de l'emploi: Permanent · - Langue de travail: Anglais · - Heures de travail: 40 hours per week · - Education: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · **Asset languages**: · - Mandarin · - Spanish; Castilian · - Panjabi; Punjabi ...
-
Guest Service Representative
5 days ago
Homes Alive Pets] Edmonton, Canada Full timeJob Description:Job Description Why Homes Alive Pets? This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hub ...
-
Customer Service Representative
1 week ago
CB Canada Edmonton, CanadaCustomer Service Representative · Location: Edmonton, AB · Red Arrow is currently looking for Customer Service Representatives to join our team in Edmonton. Positions are available at both our downtown and southside ticket offices. Open positions are part-time, working between h ...
-
Service Sales Representative
1 week ago
Aventura Marketing INC Edmonton, AB, Canada Full timeAventura Marketing* has been awarded *3 times as Canada's Fastest Growing Company *and a *Great Place To Work for Today's Youth 2024.* To support our growth, we are looking for an energetic and outgoing Sales Representative to join our team As Aventura Bilingual Sales and Custome ...
-
Customer Service Representative I
3 weeks ago
MacEwan University Edmonton, CanadaOpportunity · MacEwan University is seeking two (2) Customer Service Representatives for Casual opportunities with the Sport and Wellness department. · MacEwan University seeks a full-time continuing Customer Service Representative position with our Sport & Wellness Department. ...
-
Customer Service Representative
3 weeks ago
MTE Logistix Edmonton Inc. Edmonton, Canada PermanentMTE Logistix Group of Companies is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily su ...
-
Sales Service Representative Trainee
3 days ago
The Sherwin-Williams Company Edmonton, Canada Full timeThe Sherwin-Williams Sales Representative Training Program is an 8-week structured program designed to familiarize you with our products, customers, and systems, preparing you for a role as one of our Business Development Representatives. What you gain? Limitless Career Opportuni ...
-
Client Service Representative
1 week ago
CWB Financial Group Edmonton, AB, Canada Full timePutting people first and building relationships with intention · In-Office Work Environment. · CWB Optimum Mortgage. Great personal service. · 2022 Employer of Choice awarded by CMA Canadian Mortgage Awards. · Make home ownership a reality with alternative mortgage options ta ...
Customer Service Representative - Edmonton, Canada - CWB Financial Group
Description
At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
Role Specifications
12 Month Term
Everyday flexibility. In-Office Work Environment.
CWB Optimum Mortgage. Sensible Lending solutions. Great personal service.
2022 Employer of Choice awarded by CMA Canadian Mortgage Awards.
Make home ownership a reality with alternative mortgage options tailored to self-employed and non-traditional borrowers. No day is ever the same in mortgage solutions. Whether it's providing flexible alternative solutions, stellar service support, consultation sessions or mortgage advice, we're there every step of the way for our clients to ensure they reach their goals.
The opportunity
The primary focus of the Customer Service Officer is to be the first point of contact for all Optimum Mortgage clients and partners by telephone or email. This role is primarily focused on professionally answering all inbound phone calls, providing 1st call resolution on as many inquiries as possible, and/or directing client inquiries to the other departments as required.
We are looking for someone who can think on their feet, who like to learn new things, and can learn quickly. In our ever-changing environment, they know how to be flexible and adapt.
The day-to-day
Customer Service. Communication. Administration. Collaboration.
Foundational knowledge and experience to grow from
Skills and competencies that will take you further
Renew your career with an Employer of Choice. Apply today.
Why work with us?
Your success is our obsession And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work in 2024 as one of Canada's top 50 Best Workplaces & member of Waterstone Human Capital's Most Admired Corporate Cultures TM Hall of Fame.
. We offer an award-winning benefits package that includes:
We commit to our employees' development and help them reach their professional goals with:
Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
Optimize your career with CWB Optimum Mortgage. Apply today.
#LI-JA1
IND-JA
As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.
Closing Date:
Position closes at 12:01am on the close date identified below.
06/24/2024