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    Customer service representative - Edmonton, Canada - GardaWorld

    GardaWorld
    GardaWorld Edmonton, Canada

    2 weeks ago

    gardaworld background
    Description

    JOB DESCRIPTION - Alarm Customer Service Representative

    GardaWorld is hiring Join our esteemed team as a Customer Service Representative and contribute to our remarkable journey

    Who We Are:
    Imagine joining a remarkable company that has been at the forefront of the industry since Liberty Security, a Canadian-owned powerhouse proudly under the umbrella of GardaWorld. Based in Edmonton, we are a team of motivated and caring people that has become a leading provider of smart home security and safety services for homes, seniors, and businesses of all sizes across Canada. We tirelessly source, test, and leverage the very latest in technology for life safety, property, and asset protection. We have installed over 70,000 residential and commercial systems in all 10 provinces and 3 territories. We also service over 100 healthcare facilities in Canada.

    Your Role:

    A Customer Service Representative is the voice of Liberty. It is crucial to ensure that exemplary service is delivered to all internal and external customers. You are part of a collaborative team that supports you, your ideas, and your success.

    Job Duties & Responsibilities, include but not limited to:

    • Respond to customer inquiries confidently and professionally using available tools and resources.
    • Maintain a positive, empathetic, and professional attitude towards customers.
    • Demonstrate excellent problem-solving skills to address customer concerns.
    • Resolve issues by asking questions, identifying root causes, and explaining solutions.
    • Expedite corrections and ensure timely follow-ups for resolution.
    • Ensure accurate data entry to maintain high-quality standards.
    • Recommend improvements to benefit clients and enhance efficiency.
    • Gain in-depth product knowledge to answer questions confidently and promptly.

    Key Performance Indicators:

    • Phone Service Level: Calls answered within 60 seconds
    • Call Quality
    • Performance %
    • Average Handle Time
    • Ticket Closure Rate

    Skills Required:

    • High school diploma.
    • Computer literate.
    • Technical Client Service experience in security industry for a minimum of 1 year.
    • Excellent verbal and written communication skills.
    • Ability to articulate and provide clear guidance.
    • Ability to work well with a team that is multigenerational and multi-level skill sets.

    GardaWorld : bâtissons un monde plus sécuritaire

    GardaWorld est un leader mondial dans l'industrie de la sécurité, offrant une multitude d'options intéressantes aux professionnels qui cherchent à acquérir une expérience et à bâtir une carrière dans une industrie en croissance. Nous offrons des horaires flexibles, une variété d'affectations de travail dans de multiples secteurs d'activité, ainsi que des possibilités de formation et d'avancement professionnel. Nous encourageons la diversité et accueillons les réservistes et les anciens combattants, les femmes, les nouveaux arrivants, les étudiants et les retraités qui souhaitent se joindre à notre équipe. Nous sommes fiers d'être un employeur soucieux de l'égalité des chances en emploi.

    Nous remercions tous les candidats pour leur intérêt envers GardaWorld, toutefois, nous communiquerons uniquement avec les candidats sélectionnés.

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