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    RN / RPN Care Manager - Burnaby, BC, Canada - Fraser Health

    Fraser Health
    Fraser Health Burnaby, BC, Canada

    2 weeks ago

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    Description
    The salary range for this position is CAD $49.Why Fraser Health?

    Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

    We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work.

    We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

    Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

    All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).

    Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

    Bargaining Unit for CRESST- Fraser South: HSA
    Bargaining Unit for all other sites: Bargaining Unit for

    Buena Vista:

    CLAC

    In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission, Vision and Values of Fraser Health, and working collaboratively and in partnership with the interprofessional care team in the provision of person-centered and recovery oriented care, the Client Care Coordinator supervises and provides work direction to staff, coordinates staffing coverage, provides clinical leadership, guidance and support to team members and acts as a clinical resource the interprofessional team.

    Assists staff to provide quality care by providing information based on specialized theory/practice, assessing clinical skills and/or assisting staff with client care activities as required.

    Provides leadership to the interprofessional team by coordinating client care activities, providing information and consultation to designated care providers and students through methods such as reviewing client and family needs or progress and troubleshooting and providing guidance/knowledge in the management of a client.

    Supports the staff involved in the caring for clients and their families and provides leadership on best practices related to the care of high risk clients.

    # Supervises and provides work direction to staff by methods such as scheduling, coordinating and adjusting work activities in accordance to the needs of the unit, establishing priorities and providing feedback on staff performance. Determines related training and orientation requirements and educational needs and provides input on setting and achieving team goals and objectives for the unit. Contributes as a team member to the selection of new staff and performance evaluation of staff through methods such as attending interviews, assessing clinical skills and providing input.
    # Evaluates the provision of care to clients and their families in accordance with the organization vision and values by observing staff/students, reviewing/auditing relevant documentation, interviewing patients and families to investigate clinical components of incident reports and providing intervention as required.
    # Coordinates and participates in quality improvement and risk management activities through methods such as evaluating effect of changes in clinical practice, generating recommendations for alternative approaches to clinical practice, conducting safety audits and taking corrective action, tracking and evaluating critical incidents and recommending changes to selected practices, procedures or protocols. Initiates investigations on issues around care delivery, allegations of misconduct and client complaints and ensures timely defusing of involved staff and that critical incident debriefings are completed.
    # Participates in the orientation of new staff by providing support and monitoring and evaluating the progress of the new staff members through consultation with staff and communicating staff performance information to the Manager.
    # Oversees quality assurance issues and assists in reviewing client records for legibility, completeness and accuracy; Consults and collaborates with interprofessional team members and other health care professionals/providers in the identification and resolution of a variety of client/family issues by methods such as encouraging staff to communicate in a confidential/professional manner and ensuring relevant information is documented accordingly. Identifies available resources to assist in the management and/or coordination of these issues and makes recommendations for alternative approaches and/or solutions.
    # Liaises with a variety of other programs, agencies and hospitals to share information and coordinate client care services.
    # Assists the Manager with planning, developing and evaluating client care by providing input regarding clinical practice and systems and new and/or revised policies, procedures, standards and criteria for the program in collaboration with the interprofessional team, physicians, client and family. Recommends and implements clinical and administrative practices and health care standards for client care.
    # Provides clinical leadership and consultation to clinical staff and students to assess, plan, implement and evaluate clinical care through methods such as ensuring compliance with standards of practice, reviewing client needs and progress, promoting staff collaboration with health care professionals. Attends meetings, review available health care professionals/community agencies with staff and discusses referral options to provide quality care based on specialized theory and practice.
    # Assists the Manager with administrative activities and optimal use of client care resources through methods such as identifying systems for improving utilization of resources, providing input into budget/staff allocation, assisting team members in workload decision-making and recommending changes to existing administrative processes.
    # Identifies and responds to client care issues, program deficiencies and emergencies as they arise and recommends appropriate action(s). Evaluates client for admission/discharge as appropriate and evaluates and identifies required client care products and/or equipment.
    # Sets measurable personal performance goals and objectives within a team or individual environment, incorporating the vision and values, goals and corporate plan through methods such as maintaining and updating own knowledge of clinical and professional development as it relates to Mental Health and Substance Use and developing plans in collaboration with Managers for professional development.
    # Assists staff with client care activities as required.
    # For licensed facilities, may be required to oversee and coordinate building maintenance requests. Develops and implements health and safety plan in accordance with Licensing requirements.
    # For licensed facilities may be required to ensure compliance with Community Care Facility and Assisted Living Act and other relevant acts, responds to Licensing inquiries/investigations/inspections.
    # Education, Training and Experience
    Three (3) years of recent related clinical experience in the designated clinical area including one (1) year experience in a supervisory role, or an equivalent combination of education, training and experience


    For licensed facilities:
    successful completion of St. John's Ambulance Safety Orientated First Aid Certificate and current Cardiopulmonary Resuscitation Certificate (CPR) level C or equivalent.
    Knowledge of community resources and health related support services.
    Ability to supervise and provide leadership and work direction.
    Ability to establish priorities for client care, patient flow/discharge planning and overall daily operations of the designated unit(s).

    Ability to monitor the quality of client care and ensure maintenance of standards for nursing practice and nursing support staff.

    Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.

    Ability to role model, coach and mentor best practices in patient care.
    Ability to support implementation of education based on changing practices e.g. legislation and technology.
    Ability to operate related equipment including applicable software.
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