Jobs
>
Vaughan

    IT Asset Management Lead - Vaughan, Canada - GFL Environmental

    GFL Environmental
    GFL Environmental Vaughan, Canada

    1 week ago

    Default job background
    Full time
    Description

    The IT Asset Management Lead is responsible for process execution and assurance by initiating and directing all management, support, governance, research, development, innovation and cultural change for GFL. The scope of this role includes delivering sustainable service consistency, quality and customer satisfaction through a centralized approach to Asset & Configuration. The role works closely with internal and external (client/vendor) Executives, Leaders and Service Providers to establish an industry leading Asset & Configuration practice. Success in this role will bring business value and strategic positioning providing a competitive advantage by leading the creation, innovation and delivery of scalable services processes.

  • Develop, execute and lead an Asset & Configuration strategy to deliver consistent and reliable process management to all internal and external users of IT Enabling Services
  • Define, design, implement and direct the Asset & Configuration strategy, collaborating with BPO, Executives, Vendors and Clients to ensure the delivery of process performance and improvement
  • Manage the delivery of key Asset & Configuration processes related mapping, documentation, and presentations to senior management
  • Provide consultative IT strategy services to GFL for key initiatives
  • Provide leadership to ensure governance in Asset & Configuration in the enterprise service management strategy

    • Key Responsibilities:

  • Ensure Asset & Configuration processes and procedures are communicated and followed by all verticals
  • Develop and govern the organization's Asset & Configuration process and policies related to enable business efficiency and savings through active participation and compliance reporting
  • Oversee and manage Asset & Configuration process and execution based on industry best practices to minimize adverse impact on the business
  • Provide Asset & Configuration leadership related to all activities necessary to detect and analyze issues which may potentially affect service or have impacted service by analysis of data
  • Work with business relationship management to determine business impacts, conflicts and risk associated with process
  • Responsible for Asset & Configuration continuous improvement process
  • Build pragmatic process that enable the business efficiency and savings
  • Ensure continuous integration of processes within all IT GFL teams
  • Develop KPI's and key management reports for Asset & Configuration process within scope
  • Measure and monitor all Asset & Configuration Critical Success Factors (CSF), Key Performance Indicators (KPI) and activity metrics – reporting when necessary
  • Govern the adherence to the Asset & Configuration processes by all IT GFL areas through active participation and compliance reporting
  • Understand current and future business needs and develop process roadmap as related to change and process management
  • Own and manage overall communications plans and marketing strategy for Asset & Configuration
  • Work with all vested stakeholders to ensure that programs developed meet both short-term and long-term objectives on an individual or group basis
  • Establish and build healthy working relations and partnerships with service providers, customers, and peers
  • Key stakeholder in the ongoing development of the toolset supporting the Asset & Configuration processes, providing requirements and future strategy
  • Ensuring that the individual activities of the process are carried out with regards to agreed quality levels and compliance standards with potential links to Service Level Management
  • Provide implementation and post implementation support
  • Assist with the preparation of client presentations concerning project scope, timeline, activities, issues and progress as required

    • Knowledge, Skills and Competencies:

  • Graduate degree in Business or Management, Computer Science, Engineering or related discipline with an IT focus
  • 7+ years IT Service management experience, relating to Asset & Configuration
  • Certifications: ITIL Practitioner; CoBIT, CMMI
  • Ability to manage an organization with a large staff of highly trained IT professionals
  • Strong analytical, design and development skills including troubleshooting and integration of IT services
  • Knowledge of existing and emerging hardware and software technologies and IT architectures
  • Strong competency in developing efficient and effective solutions to diverse and complex business problems using sound judgement and assertiveness when necessary
  • Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission critical information and software systems
  • Ability to develop and implement IT policies and governance
  • Able to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
  • Able to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments
  • Able to manage multi-cultural and multi-located teams
  • High willingness to drive transformation and service improvement
  • Strong customer / end-user / client service orientation
  • Work experience in a related industry setting is a plus
  • Work experience at an IT service provider is a plus (managerial and/or delivery level)
  • Able to travel ~10% between US & Canada
  • Mitacs

    Team Lead, Grant Management

    1 week ago

    Mitacs Toronto, Canada

    **This position can be fully remote or hybrid near Mitacs offices in Montreal, Toronto, Vancouver, Ottawa or Calgary** · Mitacs is a national not-for-profit that helps industry and not-for-profit partners solve strategic challenges by leveraging Canada's world-class post-secondar ...

  • GFL Environmental

    IT Asset Management Lead

    1 week ago

    GFL Environmental Vaughan, Canada

    The IT Asset Management Lead is responsible for process execution and assurance by initiating and directing all management, support, governance, research, development, innovation and cultural change for GFL. The scope of this role includes delivering sustainable service consisten ...

  • Open Text Corporation

    Lead Product Manager

    1 week ago

    Open Text Corporation Richmond Hill, Canada

    **Lead Product Manager**: · - Req id: Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads t ...

  • opentext

    Lead Customer Manager

    3 days ago

    opentext Richmond Hill, Canada

    OPENTEXT - THE INFORMATION COMPANY · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **The Opportunit ...

  • Open Text Corporation

    Lead Customer Manager

    3 days ago

    Open Text Corporation Richmond Hill, Canada

    **Lead Customer Manager**: · - Req id: Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads ...

  • opentext

    Lead Product Manager

    1 week ago

    opentext Richmond Hill, Canada

    **OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **The Positi ...

  • Right at Home Realty

    Lead Product Manager

    5 days ago

    Right at Home Realty North York, Canada

    **Lead Product Manager** · **About the Role**: · We are seeking an experienced and visionary Lead Product Manager to spearhead the product strategy, planning and execution of our proprietary agent platform. As a crucial member of our technology team, you will be at the forefront ...

  • Wolters Kluwer

    Lead Product Manager

    3 days ago

    Wolters Kluwer North York, Canada

    The Lead Product Manager - Canada Research, is responsible for managing the development of new products and the modification of existing products to meet market needs and organizational goals. This position provides leadership to cross functional teams (Editorial, Development (dx ...

  • Mr. Service HVAC

    Lead Generation Marketing Manager

    5 days ago

    Mr. Service HVAC Concord, Canada

    At Mr. Service HVAC, we have a great opportunity for our Lead Generation Marketing Manager. We are looking for an optimistic results-driven individual with a high-integrity to join our team. As a new trusted Canadian owned and operated company, there will also be potential for ad ...

  • Greenwin Corp.

    Operations Manager and Project Lead

    1 hour ago

    Greenwin Corp. North York, Canada

    **Summary**:The Operations Manager and Project Lead plays a critical role in ensuring adherence to the processes and procedures that govern the Residential Operations department. The position entails taking leadership with creating and implementing key internal processes, providi ...

  • Oborne Contracting

    Lead Carpenter/project Manager

    5 days ago

    Oborne Contracting Richmond Hill, Canada

    We are an established, consistently busy and award-winning Home Renovations Company servicing the GTA the past 25 years. We are looking for · _a highly-skilled, knowledgeable "hands-on" individuals to fill our site foreman (Lead Carpenter/Project Manager) positions_ · - Are you r ...

  • Emergitel

    Delivery Lead/agile Project Manager

    1 week ago

    Emergitel North York, Canada

    **Client will prefer someone with healthcare or pharmacy background** · Our well known enterprise client is actively seeking to hire a Delivery Lead (contract) who will support the delivery of a domain within one of their lines of business. · This position is a technology deliver ...

  • Ministry of Health

    Amended - Team Lead, Project Portfolio Management

    1 week ago

    Ministry of Health North York, Canada

    **Amended: The posting status has been changed to Open and the closing date has been extended until May 24, 2024.** · Do you excel in project management? Are you a dynamic leader interested in strengthening project portfolio management practices and supporting the alignment of he ...

  • Grainger Canada

    Team Lead, Open Order Management

    1 week ago

    Grainger Canada Thornhill, Canada

    DE L'OFFRE · **Primary Function**: · This role is part of a team that is responsible for managing rejected orders and open orders. The team lead is responsible to manage day to day escalations, be an informal leader, provide the tools, data and analytics, take initiative and lead ...

  • Grainger Canada

    Team Lead, Open Order Management

    1 week ago

    Grainger Canada Thornhill, Canada

    **Primary Function**: · This role is part of a team that is responsible for managing rejected orders and open orders. The team lead is responsible to manage day to day escalations, be an informal leader, provide the tools, data and analytics, take initiative and lead process impr ...

  • Royal Bank of Canada

    Manager, Workforce Management Lead

    2 days ago

    Royal Bank of Canada Toronto, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • Apply Digital

    Program Manager Lead

    22 hours ago

    Apply Digital Toronto, Canada

    **Who we are**:We're a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business' vision. · **What we do**:We empower enterprises to shift to evolving business opportunities, gain powerful insights an ...

  • Canada Life Assurance Company

    Incident Management Lead

    1 hour ago

    Canada Life Assurance Company Toronto, Canada

    **Job Description**: · We are looking for an Incident Management Lead · On a 7x24 on-call basis (once every 2 week), the Incident Management Lead (IML) is accountable for leading and facilitating incident recovery teams for service-impacting technology incidents across the enterp ...

  • Ontario Health

    Lead, Performance Management

    1 week ago

    Ontario Health Toronto, Canada

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive ...

  • Alcohol and Gaming Commission of Ontario

    Information Management Lead

    2 days ago

    Alcohol and Gaming Commission of Ontario Toronto, Canada

    The Alcohol & Gaming Commission of Ontario (AGCO) is responsible for regulating the alcohol, gaming, horse racing and private cannabis retail sectors in Ontario, in accordance with the principles of honesty and integrity, and in the public interest. · **Position Summary** · The I ...