Specialist, Sales Support - Ottawa, Canada - Bell

Bell Ottawa, Canada

1 month ago

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Description

Summary:

Wholesale is an engaging department within Bell Business Markets, offering telecommunications services to various companies across North America and the world.

Key Responsibilities:

Communicate with Clients to review delivery and service performance
Ensure delivery activities are on track through regular touch points with clients
Create value for the business by supporting Sales teams
Manage Contract Life-cycle and uphold customer commitments
Handle customer escalations and maintain clear communication
Manage billing-related escalations and prevent revenue attrition
Effectively resolve conflicts and maintain customer relationships

Critical Qualifications:

Work independently and engage others as needed
Build effective customer relationships and instill confidence
Strong analytical, problem-solving, and business acumen skills
Interpersonal, leadership, and negotiation skills
Ability to prioritize work in a dynamic environment
Understanding of Bell processes, products, and offerings
Interact with French & English speaking stakeholders

Preferred Qualifications:

Related field experience or equivalent work experience
3+ years experience in a related field
Understanding of Bell's processes and methodologies
Knowledge of revenue and cost management

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada: Quebec: Montreal || Canada: Ontario: Ottawa || Canada: Ontario: Toronto
Work Arrangement: Full-time in-office work
Application Deadline: 05/28/2024

For 'Hybrid' work arrangements, candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week. Bell provides flexibility in work hours based on business needs to support work-life balance.

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