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    Specialist, Sales Support - Ottawa, Canada - Bell

    Bell
    Bell Ottawa, Canada

    4 weeks ago

    Bell background
    Description

    Summary:

    Wholesale is an engaging department within Bell Business Markets, offering telecommunications services to various companies across North America and the world.

    Key Responsibilities:

    • Communicate with Clients to review delivery and service performance
    • Ensure delivery activities are on track through regular touch points with clients
    • Create value for the business by supporting Sales teams
    • Manage Contract Life-cycle and uphold customer commitments
    • Handle customer escalations and maintain clear communication
    • Manage billing-related escalations and prevent revenue attrition
    • Effectively resolve conflicts and maintain customer relationships

    Critical Qualifications:

    • Work independently and engage others as needed
    • Build effective customer relationships and instill confidence
    • Strong analytical, problem-solving, and business acumen skills
    • Interpersonal, leadership, and negotiation skills
    • Ability to prioritize work in a dynamic environment
    • Understanding of Bell processes, products, and offerings
    • Interact with French & English speaking stakeholders

    Preferred Qualifications:

    • Related field experience or equivalent work experience
    • 3+ years experience in a related field
    • Understanding of Bell's processes and methodologies
    • Knowledge of revenue and cost management

    Additional Information:

    Position Type: Management
    Job Status: Regular - Full Time
    Job Location: Canada: Quebec: Montreal || Canada: Ontario: Ottawa || Canada: Ontario: Toronto
    Work Arrangement: Full-time in-office work
    Application Deadline: 05/28/2024

    For 'Hybrid' work arrangements, candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week. Bell provides flexibility in work hours based on business needs to support work-life balance.

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