Directeur/trice TI, applications et développement/ Director, IT, Application - Montréal, QC, Canada - McKesson's Corporate

Description

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We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. The Director, IT, Application & Development will be responsible for managing the end-to-end service delivery of consumer experience (B2C) solutions at McKesson Canada. The Director, IT, Application & Development (B2C solutions) will be responsible for leading the IT strategy, architecture, and implementation for our consumer-facing digital platforms and solutions. This role requires a strategic thinker with a deep understanding of B2C technology trends, exceptional leadership skills, and a proven track record of delivering innovative IT solutions in a fast-paced environment.
Develop and execute the IT strategy for B2C solutions aligned with the overall business objectives and growth targets.
Collaborate with senior leadership to identify opportunities for technological innovation and differentiation in the B2C space.
Implement and maintain a robust Service Delivery Operating Model for B2C solutions, ensuring clear accountability and alignment across all stages of service delivery.
Define and measure key performance indicators (KPIs) for service delivery, continuously improving processes to enhance efficiency and customer satisfaction.
Collaborate with cross-functional teams to ensure seamless integration of B2C IT solutions within the broader service ecosystem.
Team Management:
Lead and mentor a team of IT professionals, including software developers, system architects, and project managers.
Foster a culture of collaboration, innovation, and continuous learning within the IT organization.
Set clear goals and objectives for the team and provide regular performance feedback and coaching.
Solution Development and Implementation:
Oversee the design, development, and implementation of consumer-facing digital solutions, including e-commerce platforms, mobile applications, and customer portals.
Ensure that B2C IT solutions are scalable, reliable, and secure, meeting the highest standards of performance and compliance.
Managing overall budget for service delivery, ensuring that resources are allocated effectively, and that costs are kept within approved budget.
Evaluate and select external vendors and technology partners to support B2C IT initiatives.
Negotiate contracts, manage vendor relationships, and ensure compliance with service level agreements.
Risk Management and Compliance:
Implement robust cybersecurity measures and data privacy practices per McKesson policies and requirements, to protect consumer information and maintain regulatory compliance.
Develop and maintain disaster recovery plans and business continuity strategies for B2C IT systems.
Stay abreast of relevant regulations and industry standards affecting consumer healthcare IT solutions.
Bachelor's degree in information technology or equivalent
Minimum of 10 years of experience in IT leadership roles, with at least 5 years of experience specifically in B2C solution development.
Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
Good understanding of project delivery, its practices, techniques, and tools.
Thorough understanding of IT and software concepts, software design development and modeling
Demonstrated leadership and team management abilities, with a focus on driving performance and delivering results.
Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
Proactive and customer-focused approach, with a dedication to ensuring high-quality service delivery and customer satisfaction.
Strong organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
#At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people. Nous distribuons plus de produits à partir de 12 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et l'intégrité des soins de santé pour le bénéfice de tous.
Chez McKesson, vous participerez à la création de produits et de solutions qui contribuent à la réalisation de la mission de l'entreprise, soit améliorer la qualité de vie et faire progresser les soins de santé. Le/la Directeur/trice TI, applications et développement au Canada sera responsable de la gestion de bout en bout de la prestation de services des solutions d'expérience client (B2C) chez McKesson Canada. Le/la Directeur/trice TI, applications et développement (solutions B2C) sera responsable de la direction stratégique, de l'architecture et de la mise en œuvre de nos plateformes et solutions numériques destinées aux consommateurs. Développer et exécuter la stratégie informatique pour les solutions B2C en accord avec les objectifs commerciaux globaux et les objectifs de croissance.
Collaborer avec la haute direction pour identifier les opportunités d'innovation technologique et de différenciation dans l'espace B2C.
Définir et mesurer les indicateurs clés de performance (KPI) pour le services, en améliorant continuellement les processus pour accroître l'efficacité et la satisfaction des clients.
Gestion d'équipe:
Diriger et encadrer une équipe de professionnels des TI, y compris des développeurs de logiciels, des architectes système et des chefs de projet.
Favoriser une culture de collaboration, d'innovation et d'apprentissage continu au sein de l'organisation des TI.
Définir des objectifs clairs pour l'équipe et fournir régulièrement des commentaires sur la performance et du coaching.
Développement et mise en œuvre de solutions:
Superviser la conception, le développement et la mise en œuvre de solutions numériques destinées aux consommateurs, y compris les plateformes de commerce électronique, les applications mobiles et les portails clients.
Veiller à ce que les solutions informatiques B2C soient évolutives, fiables et sécurisées, répondant aux normes les plus élevées de performance et de conformité.
Gestion des fournisseurs:
Gestion des risques et conformité:
Mettre en place des mesures de cybersécurité robustes et des pratiques de protection des données conformes aux politiques et exigences de McKesson, pour protéger les informations des consommateurs et maintenir la conformité réglementaire.
Baccalauréat en technologie de l'information ou équivalent
Minimum de 10 ans d'expérience dans des postes de direction des TI, dont au moins 5 ans d'expérience spécifique dans le développement de solutions B2C.
Le/la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l'extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l'anglais à l'écrit et à l'oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.
Bonne compréhension de la livraison de projets, de ses pratiques, techniques et outils.
Compréhension approfondie des concepts informatiques et logiciels, du développement et de la modélisation des logiciels.
Capacités de leadership et de gestion d'équipe démontrées, avec une focalisation sur la performance et la réalisation de résultats.
Esprit analytique, avec la capacité d'analyser les données, d'identifier les tendances et de prendre des décisions basées sur les données.
Approche proactive et axée sur le client, avec un engagement à assurer une prestation de services de haute qualité et une satisfaction client.
Solides compétences en gestion de l'organisation, avec la capacité de hiérarchiser les tâches, de gérer plusieurs projets simultanément et de respecter les délais.
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We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. The Director, IT, Application & Development will be responsible for managing the end-to-end service delivery of consumer experience (B2C) solutions at McKesson Canada. The Director, IT, Application & Development (B2C solutions) will be responsible for leading the IT strategy, architecture, and implementation for our consumer-facing digital platforms and solutions. This role requires a strategic thinker with a deep understanding of B2C technology trends, exceptional leadership skills, and a proven track record of delivering innovative IT solutions in a fast-paced environment.
Develop and execute the IT strategy for B2C solutions aligned with the overall business objectives and growth targets.
Collaborate with senior leadership to identify opportunities for technological innovation and differentiation in the B2C space.
Implement and maintain a robust Service Delivery Operating Model for B2C solutions, ensuring clear accountability and alignment across all stages of service delivery.
Define and measure key performance indicators (KPIs) for service delivery, continuously improving processes to enhance efficiency and customer satisfaction.
Collaborate with cross-functional teams to ensure seamless integration of B2C IT solutions within the broader service ecosystem.
Team Management:
Lead and mentor a team of IT professionals, including software developers, system architects, and project managers.
Foster a culture of collaboration, innovation, and continuous learning within the IT organization.
Set clear goals and objectives for the team and provide regular performance feedback and coaching.
Solution Development and Implementation:
Oversee the design, development, and implementation of consumer-facing digital solutions, including e-commerce platforms, mobile applications, and customer portals.
Ensure that B2C IT solutions are scalable, reliable, and secure, meeting the highest standards of performance and compliance.
Managing overall budget for service delivery, ensuring that resources are allocated effectively, and that costs are kept within approved budget.
Vendor Management:
Evaluate and select external vendors and technology partners to support B2C IT initiatives.
Negotiate contracts, manage vendor relationships, and ensure compliance with service level agreements.
Risk Management and Compliance:
Implement robust cybersecurity measures and data privacy practices per McKesson policies and requirements, to protect consumer information and maintain regulatory compliance.
Develop and maintain disaster recovery plans and business continuity strategies for B2C IT systems.
Stay abreast of relevant regulations and industry standards affecting consumer healthcare IT solutions.
Bachelor's degree in information technology or equivalent
Minimum of 10 years of experience in IT leadership roles, with at least 5 years of experience specifically in B2C solution development.
Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
Good understanding of project delivery, its practices, techniques, and tools.
Thorough understanding of IT and software concepts, software design development and modeling
Demonstrated leadership and team management abilities, with a focus on driving performance and delivering results.
Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
Proactive and customer-focused approach, with a dedication to ensuring high-quality service delivery and customer satisfaction.
Strong organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
#At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Current employees must apply through internal career site.
We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people.