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Longueuil

    IT / Application Support Technician - Longueuil, Canada - Techo-Bloc

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    Full time
    Description

    Company Description

    Pave your career at Techo-Bloc

    We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

    Career Growth and Recognition :

    At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

    Performance-Driven Rewards:

    Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

    Collaborative Company Culture:

    Ditch the silos and join us in driving innovation and excellence together. We support and care about each other's success Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

    Perks and Benefits:

  • RRSP with employer contribution
  • 24/7 telemedicine & Employee Assistance Program (EAP)
  • Inhouse leadership development and coaching
  • Training & Development Programs
  • Flexible work arrangements
  • Considerable referral bonuses
  • Discounts on Techo-Bloc's products
  • Healthy snack-filled kitchens
  • Techo-Bloc branded swag
  • Free parking
  • Employee Recognition Events
  • English and French courses available as needed
  • Job Description

    On site position

    Techo-Bloc is seeking an IT / Application Support Technician with a dynamic, curious and go getter personality to work on a stimulating role where 50% of the time will be spent working as an IT Technician supporting end users on computer related issues and the other 50% of the time will be spent working on ERP related issues (AX 2012/D365 and other business applications). The successful candidate will be collaborating and working alongside a team of 10 + team members located in Canada and US.

    Main responsibilities:

    IT Technician (50%)

  • Provide technical support for users;
  • Identify, monitor and document troubleshooting activities in the Help Desk system;
  • Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool;
  • Install, configure, and optimize workstations, laptops and peripherals;
  • Test ''patches'' and ''fixes'' to ensure that the problem is adequately resolved and ensure the follow-up with the user;
  • Assist in the implementation of new technologies and projects.
  • AX Application Support (50%)

  • Provide support and assistance to Dynamics AX end users;
  • Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed;
  • Collaborate with the IT Systems Development team to facilitate communication and understanding of business processes and system functionality;
  • Update AX documentation;
  • Perform Security Administration and set up for Dynamics AX.
  • Qualifications

  • Ability to learn and analyze business processes and requirements;
  • Post secondary education in a related field or equivalent certifications and / or work experience;
  • Bilingual (English is required in order to service our customers and suppliers based in the United States and outside Quebec);
  • Two (2) years relevant experience in a Microsoft environment (Windows and Office365);
  • Excellent customer service and interpersonal skills;
  • Great problem-solving skills;
  • Relevant Dynamics AX experience, a plus;
  • Dynamics 365 experience, a plus;
  • Experience in using a Help Desk solution.
  • Additional Information

    We thank all applicants for their interest; however, only successful applicants will be contacted.



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