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Client Service Representative
5 days ago
Northbridge Financial Corporation Mississauga, CanadaNous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l'un des plus importants fournisseurs d'assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers d ...
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Customer Service Representative
1 week ago
Medline Industries Inc Mississauga, Canada**Primary Location** CA-ON-Mississauga · **Other Locations** CA-Ontario, CA-ON-Brampton · **Value Proposition** · As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our ...
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Operations Customer Service Representative
2 days ago
Intelcom Mississauga, CanadaRide the next mile with us · - Operations Customer Service Representative · Why choose Intelcom and become one of our Operations Customer Service Representative? · - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and d ...
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Representative, Customer Service
6 days ago
FCT Oakville, CanadaSommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...
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Customer Service Representative
6 days ago
FCT Oakville, CanadaSommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...
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Customer Service Representative
6 days ago
Best Buy Mississauga, Canada Part timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...
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Customer Service Representative
5 days ago
People Corporation Mississauga, CanadaWe are seeking a Customer Service Representative to join our BPA team in Mississauga. · A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to ...
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Guest Service Representative
1 week ago
Nothing Bundt Cakes - Mississauga-South Mississauga, CanadaThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...
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Carm Services Representative
6 days ago
Cole International Inc. Mississauga, Canada**Job Description - CARM Services Representative** · **Title** · CARM Services Representative · (CARM: CBSA Assessment and Revenue Management) · **Reports To** · CARM Services Manager · **Summary** · This position within Cole International is referred to as a CARM Services Repres ...
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Customer Service Representative
6 days ago
Fine Sight Solutions Inc. Mississauga, CanadaOur office is actively searching for a Customer Service professional to join our team. · The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, ...
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Employer Services Representative
5 days ago
People Corporation Mississauga, CanadaWe are seeking a Employer Services Representative to join our BPA team in Mississauga. · The Employer Services Representative's job functions include processing of employer benefit contributions reports and maintaining enrollment data of benefit plan participants as specified by ...
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Operations Services Representative
1 week ago
Mercedes-Benz Canada Mississauga, CanadaOperations Services Representative · Group: Mercedes-Benz Group AG · Description · **Operations Services Representative** · Location: Mississauga, ON · **Job Type**: Full time, Salaried · Band: 89 · **Position Summary**: · **Key Responsibilities**: · - Complete various duties tha ...
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Client Service Representative
5 days ago
Northbridge Financial Corporation Mississauga, CanadaWe're Federated Insurance. We've proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada's leading commercial insurance providers. Our employees are dedicated to focusing on our customers' unique needs and we go above and beyond to hel ...
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Customer Service Representative
5 days ago
BMO Financial Group Mississauga, Canada515 Lakeshore Road East, #113 Mississauga Ontario,L5G 1H9 · Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively wit ...
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Customer Service Representative
6 days ago
ITN Logistics Mississauga, CanadaThe 3PL Customer Service Representative will be providing exemplary service to ABC clients in order to meet or surpass customer expectations. The CSR will be responsible for creating a world-class experience by interacting with the customers and responding to orders, inquiries, c ...
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Customer Service Representative
5 days ago
Pam Pabla Insurance Agency Mississauga, CanadaOur team is looking for a Customer Service Representative to help perform a variety of tasks within our office. · Are you outgoing and Customer-focused? Are you self-driven, energetic and passionate individual that is looking for a challenge? · We are looking for self-motivated, ...
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Customer Service Representative
6 days ago
Carte Wealth Management Inc Mississauga, CanadaCarte Wealth Management Inc. is a steadily growing in the greater Toronto area and we are looking for customer service reps at our new Mississauga location. We are a full service finance management company specializing in all six essential components of financial planning: knowle ...
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Bilingual Service Representative
5 days ago
Victor Insurance Managers Inc Mississauga, CanadaAt VICTOR we believe our people are our most important asset. We offer a dynamic & challenging work environment, training and development opportunities, a competitive total rewards package and believe in work/life balance. · We currently have an opening in our Group Benefits depa ...
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Customer Service Representative
2 days ago
Arterra Wines Canada Mississauga, CanadaJob Description: · At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it's not just about what's in and on the bottle, it's what happens in people's lives when we're a part of them that keeps us thirst ...
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Warranty Services Representative
5 days ago
Tarion Mississauga, Canada**Department**:Warranty Services · **Type of Position**:Full Time, Permanent · **Location**:Home Office, West of Greater Toronto Area · **Reporting to**: Manager, Warranty Services · **About Tarion** · Since 1976, Tarion has provided new home warranty protection to more than 2 mi ...
Claims Service Representative - Mississauga, Canada - Xpera
Description
Company:
ClaimsPro LPClaims Service Representative - Full-Time, Remote (Mississauga, ON, Canada)Role Summary
The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller's experience timely and service-oriented disposition of calls.
In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
Weekend Shifts are Mandatory.
Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 8am to 12am.
*This is a full-time opportunity, and will require 37.5 hours of work per week.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **
Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
The candidate must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment
Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned
Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.