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Richmond Hill

    Manager, Medical Service Reimbursement - Richmond Hill, ON, Canada - LHH Knightsbridge

    LHH Knightsbridge
    LHH Knightsbridge Richmond Hill, ON, Canada

    2 weeks ago

    Default job background
    Description
    Permanent Full Time
    Clinical Support Services
    Mackenzie Richmond Hill Hospital
    Director, Pharmacy & Medication Management
    5 Hour Shifts


    Working in close collaboration with other members of the management team across Mackenzie Health, the Manager, Pharmacy Services - MRHH is responsible for the oversight of efficient, safe and high-quality medication management services, in alignment with the organization's Medication Management Framework.

    They will ensure that these services reflect evidence-based, outcome-oriented best practices in compliance with safe medication practices, applicable legislation, Ontario College of Pharmacists standards and Accreditation Canada standards.


    The Manager, Pharmacy Services - MRHH has oversight of all pharmacy staff at the Mackenzie Richmond Hill Hospital and Reactivation Care Centre (Mackenzie Health).

    They are responsible for managerial oversight of pharmacy automation as well as all aspects of medication management, including both distribution and clinical services.

    The Manager, Pharmacy Services - MRHH works closely with the Manager, Pharmacy Services - CVH site to optimize standardization of medication management services across the organization.


    The role includes but is not limited to, managing and overseeing daily operations, department communications, human resource management, operational excellence and quality improvement, orientation, training and staff development, budget development, utilization management, risk management and policy and procedure development and implementation.

    The activities of this individual must facilitate the integration of systematic change that positively impacts the provision of quality patient care.

    Contribute to safe, quality care by

    • Promote and develop a leading-edge, safe, effective and efficient medication management system in accordance with the Mackenzie Health Medication Management Framework
    • Strive for standardization of medication management practices across all sites of Mackenzie Health
    • Manage the staffing, recruitment, development and performance of all pharmacy staff at the MRHH and RCC sites
    • Take responsibility for medication management quality improvement initiatives and risk reduction strategies in conjunction with other managers
    • Implement and maintain pharmacy automation and other equipment relevant to medication management
    • Oversee procurement of medications and management of medication backorders and drug shortages
    • Participates in quality improvement and workload measurement activities by conducting audits, tracking indicators and workload statistics and benchmarking
    • Achieve benchmark quality, operational and utilization performance targets
    • Develop, manage, monitor, and review financial performance of the pharmacy department
    • Serve as part of the Pharmacy Leadership Team "on-call"
    • Performs workplace inspections and investigations, remedies issues and provides training/information to workers
    PharmD or Masters preparation, an asset

    • Post-graduate Pharmacy Residency Program (ACPR), preferred
    • Minimum of 5 years of experience in an acute care hospital pharmacy
    • Minimum of 3-5 years of recent progressive pharmacy leadership experience
    • General knowledge of disease states, appropriate dosages, delivery techniques, formulations, routes of administration of all medications, interpretation of laboratory and clinical parameters and their application to patient assessment and monitoring
    • Knowledge of aseptic technique & extemporaneous preparation of pharmaceuticals
    • Knowledge of safe handling, acquisition, distribution & disposal of hazardous drug products
    • Knowledge and utilization of credible medical information resources
    • Knowledge of Microsoft applications
    • Ability to work well under pressure and on concurrent multidisciplinary projects
    • Good organizational skills including project management and maintenance of records
    • Demonstrates evidence of effective leadership and management skills inclusive of:
    o Financial and human resource management
    o Strategic planning
    o Continuous quality improvement
    Organizational awareness and the ability to encourage diversity

    • Service and quality orientation that anticipates customer and stakeholder needs
    • Established reputation for utilizing a consultative style of leadership and for pushing status quo and helping others recognize the need for change
    • Business acumen (strong financial and human resource management)
    • Development of effective business plans and project proposals.
    • Ability to travel between sites
    • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
    • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting healthcare environment.
    *You may be required to work at any site of Mackenzie Health
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