Customer Service Representative - West Kelowna, Canada - EMCO Corporation

EMCO Corporation West Kelowna, Canada

6 days ago

Full time

Description

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Additional duties will include:

Answer telephone calls, emails and in person questions from customers and identify their needs

Research product for customers and provide recommendations on our assortment of product

Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts

Grow and retain established customer base and develop new business for the Profit Centre

Follow up on backorders with vendors and provide customers accurate delivery dates

Send and follow-up with request for quotes to vendors

Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Support Counter Sales and Outside Sales activities as part of the team

Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent; College and/or University degree an asset

A minimum of 1 year of experience with customer service or counter sales

Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to identify customer needs, provide profitable solutions and close the sale

Ability to learn and operate the applicable software system used to process orders

Able to work in a fast-paced environment while handling multiple tasks

Intermediate math skills

Able to learn how to operate material handling equipment

Preferred Skills:

Previous experience with or knowledge of products sold at the Profit Centre

Experience using Word, Excel, and Outlook

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

In addition, we will offer you:

Great mentors and on-the-job training

Growth potential with competitive salary, benefits, and profit sharing

A career with a solid, stable company with strong core values

Participation in our pension plan with employer contributions

Work-life balance and flex time

For the right Candidate for our team we can discuss relocation subsidy.

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