Jobs

    Virtual Customer Support - Canada - ThryvX™

    ThryvX™
    ThryvX™ Canada

    3 weeks ago

    Default job background
    Description

    Are you an experiencedCustomer Success, Sales and Marketing professionallooking for an exciting, flexible and unique place to work? Are you passionate about helping customers? Do you have an entrepreneurial spirit and want to be part of launching a new tech marketplace? We are a women lead, boutique Procurement Consulting and B2B Marketplace provider.

    Virtually located in Durham Region we serve customers across Canada and the US.

    We are seeking a professional, resourceful, team-oriented Customer Success Specialist to provide advanced customer, sales and marketing support to our SMB customers.

    The Customer Success Specialist, fanatically focused on customers, will lead the charge to create an exceptional customer experience and drive exponential growth and expansion of ProcureHub from launch through expansion across Canada, US and globally.

    You will work with and report directly to the CEO and will provide expertise and support in the areas of:

    • Marketing and brand strategy traditional and digital.
    • Content creation and management of digital assets (graphics, copywriting, articles, newsletter, news, events).
    • Developing unique and creative inbound and outbound campaigns (Search Engine, Social paid and organic, Email, Content etc.), setting and tracking goals and performance.
    • Optimize and manage social media channels and profiles; LinkedIn, Meta (Facebook and Instagram), YouTube, Google.
    • Customer outreach, lead generation and onboarding new customers on to ProcureHub B2B marketplace through the use of various inbound and outbound strategies.
    • Create/update monthly scorecard and track performance against goals including financial, marketing, sales and other performance metrics (Social, Google etc.)
    • Develop and maintain marketing budget including Ad spend and ROI.
    • Monitor and report on website analytics.


    This position is a PART-TIME, virtual, hybrid, work-from-home position, however, you will be required to attend meetings in person 1-2 days per week.


    With a focus on outcomes, the hours are flexible, allowing for tasks to be completed throughout the week during core business hours from 9am to 4pm.

    Post-secondary certificate or degree required in related field

    3-5 years' experience in a related field

    Experience in developing marketing and branding strategies

    • Experience using a CRM platform; preference given to AgileCRM, ZOHO CRM, Salesforce an asset.
    • Experience using Social Media and management tools; Hootsuite, ZOHO Social or equivalent an asset
    • Experience developing and facilitating paid ad campaigns through all primary digital channels; LinkedIn, Meta (Facebook, Instagram), Google, Youtube
    • Knowledge and experience with Microsoft Office 365 applications; Outlook, Excel, SharePoint, Teams, OneDrive is preferred
    • Ability to perform analysis and formulate actionable insights and recommendations based on those analytics
    • Experience implementing "Bulls Eye" methodology an asset
    • Must own a laptop and cell phone (BYOD)
    • Entrepreneurial spirit, excited by technology and tech startups
    You MUST have your own transportation and ability to attend meetings in the Durham Region (Ajax/Pickering/Whitby).

    Please do NOT contact us with unsolicited services or offers.

    We encourage candidates of ALL ages, diversity, backgrounds, orientation, cultures and abilities to apply.

    #
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