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- Identifying customer needs and assisting customers in using specific features.
- Analyzing and reporting product malfunctions through rigorous testing and user impersonation.
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- Sharing feature requests and effective workarounds with team members.
- Informing customers about new features and functionalities.
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- Stellar communication skills in German and English.
- Prior experience in customer service is a bonus but not a must.
- Ability to work in different time zones.
- A team spirit with an appetite for learning.
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- Paid training and probation period
- Competitive compensation
- The community of like-minded people
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Customer Support Representative - Canada - Wow24-7 Inc.
3 weeks ago
Description
Our mission goes way beyond making working life simpler, we provide WOW-working opportunities.
On a Pursuit of Excellence You Could Be the Key Element We are Seeking Join Our Dynamic Team
Why Us?
We are an outsourcing company with operational offices in Kyiv and Lviv. We collaborate with top-notch companies across Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, and beyond. In other words, get ready to go global right from your desk In our company, you will have the opportunity to work closely with clients from different countries and grow your communication skills on a global scale.
Your Role As our Customer Support Representative, you won't simply be answering calls. You'll be the voice, the mediator, and the virtual smile that turns customer frowns upside down.
Responsibilities:
Skills & Requirements:
What We Offer
Ready to Take Your Career to Stratospheric Heights? Don't miss this once-in-a-lifetime chance.
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