- Communicating with customers in an inbound and outbound capacity with care and urgency
- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures
- Troubleshooting Lifeline equipment issues by conducting daily test calls with customers
- Writing and updating incident reports and customer files with accuracy and procession
- Providing exceptional customer service showing compassion and care
- Meeting daily performance targets
- Completing daily tasks and participating in ad-hoc activities assigned by Team Leads
- High School Diploma or GED is required
- Must be fluent in French and English (verbal and written)
- Min 2 years of call center/customer service experience preferred
- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)
- Knowledge of Windows applications and ability to learn new systems & software quickly
- Demonstrated proficiency in oral and written communication with fast and accurate typing
- Excellent problem-solving skills and attention to detail
- Ability to work independently in a fast-paced environment
- Wired High-Speed Internet Connection
- Download Speed 50 Mbps (minimum) Not sure? Test your speed at
-
Personal Response Associate
1 week ago
Lifeline of Canada Montréal, CanadaConnect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. · This position of Personal Response Associate will be an integral role within our Lifel ...
-
Research Assistant
1 week ago
McGill University Montréal, CanadaPlease refer to the · job aid for instructions on how to apply. · Position Summary: · The research assistant will use functional genetic and biochemical tools to study signaling pathways that regulate drug responses to cancer therapeutics and to identify novel drug targets. · Pri ...
-
Executive Production Chef
4 days ago
REEF Montréal, CanadaWhere: 260 Rue Gary-Carter, Montréal · **Salary**: CAD $80, CAD $100,000.00 · Who You'll Work For · REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team ...
-
Research Associate
1 day ago
McGill University Montréal, CanadaPlease refer to the · job aid for instructions on how to apply. · Position Summary · - The Research Associate will work under the guidance of the Research Supervisor and will conduct research primarily, but not exclusively, on a topic of Lysosomal Storage Disorders. · - The Resea ...
-
Assistant Store Manager, Night Operations
2 days ago
The Home Depot Canada Montréal, Canada**Full time role, Monday to Friday 9pm - 6am** · **Night Operations Assistant Store Managers** (ASMs) are responsible for supervision of Back End Operations (e.g., Receiving, RTV and Freight). Night Ops ASMs are responsible in conjunction with the Fulfillment Team ASM for ensurin ...
-
General Merchandise Department Manager
1 week ago
Walmart Montréal, Canada**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** · **Position Summary...** · To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring ...
-
Special Services Associate
3 days ago
The Home Depot Canada Montréal, CanadaService Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. They ensure that customers receive both th ...
-
Assistant to Associate Dean
2 days ago
McGill University Montréal, CanadaPlease refer to the · job aid for instructions on how to apply. · - Position Summary · - The Post Graduate Medical Education oversees and supports residency and fellowship training programs. The incumbent is responsible for providing flexible, agile, and high-quality support for ...
-
Learning Consultant
1 week ago
ADP Montréal, CanadaThe Learning Consultant is responsible for delivering instructor-led (onsite and virtual) training on the technical features and functional aspects of all solutions to enable the effective use of systems, tools, and processes by learners, provide associates the ability to do thei ...
-
Grocery Department Manager
1 week ago
Walmart Montréal, Canada**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** · **Position Summary...** · To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring ...
-
Human Resources Business Partner
1 week ago
AutoCanada Inc. Montréal, Canada**Human Resources Business Partner** · **Toronto / Montreal** · AutoCanada is looking for a Human Resources Business Partner responsible for providing people management support, advice, and consultative services in partnership with leaders and associates. This position provides e ...
-
Head Cashier
22 hours ago
The Home Depot Canada Montréal, Canada**Part-Time Position - Salary starting at 19.25$/H** · **Position Purpose**: The front end is the last opportunity we have to thank our customers and show them we appreciate their business. The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities ...
-
Director, School of Biomedical Sciences and
4 days ago
Springer Nature Montréal, Canada**DIRECTOR, SCHOOL OF BIOMEDICAL SCIENCES AND ASSOCIATE DEAN, FACULTY OF MEDICINE AND HEALTH SCIENCES**: · - Employer- McGill University - Faculty of Medicine and Health Sciences- Location- Montréal, Quebec (CA)- Salary- To be determined- Closing date- 11 Mar 2024- Discipline · H ...
-
Gm Lead Department Manager
4 days ago
Walmart Canada Montréal, Canada**Position Summary... **:To assist in the leadership of General Merchandise and Fashion Associates and department processes through partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task completio ...
-
Project Manager
1 day ago
McGill University Montréal, CanadaPlease refer to the · job aid for instructions on how to apply. · Position Summary: · Reporting to the Associate Director of Leadership for Ecozoic (L4E), the Program Manager will be responsible for ensuring the smooth functioning of the unit's administrative processes within a m ...
-
Operations Manager
1 week ago
McGill University Montréal, CanadaPlease refer to the · job aid for instructions on how to apply. · Position Summary: · Reporting to the Director Administration, the incumbent will provide the best possible research and learning environment for students, staff and visitors through quality services, reliable and c ...
-
Retail Key Holder-marche Central
1 week ago
Bath & Body Works Montréal, CanadaBrand: Bath & Body Works · Location: Montreal, QC, CA · Location Type: On-site · Job ID: 03Y25 · Job Area: Store: Sales and Support Associate · Employment type: Part-time · Description · At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and ...
-
Store Operations Associate
1 week ago
Giant Tiger Montréal, CanadaAbout this Opportunity · Recognized as an Employer of Choice, Giant Tiger's retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it), with a strong commitment to the community, ...
-
The Source (Bell) Electronics Inc. Montréal, Canada**Req Id**:411466 · At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they ...
-
Assistant Store Manager, Centre Eaton
1 week ago
The Source (Bell) Electronics Inc. Montréal, Canada**Req Id**:411899 · At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they ...
Bilingual Personal Response Associate - Montréal, QC, Canada - Lifeline Systems Canada, Inc.
Description
Bilingual Personal Response Associate (REMOTE)
Full Time SAINT-LAURENT, QC, Montréal, QC, CA
7 days ago Requisition ID: 1223
Salary Range: $20.00 To 21.00 Hourly
Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.
This position of Personal Response Associate will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provides patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today, and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name makes us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.
At Lifeline Canada, we aim to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible – whether it's emergency services, a family member, or a neighbor. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country's leading medical alert service.
Connect America, as North America's largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, collaboratively developing customer solutions. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our Corporate headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA, with other offices across North America. Learn more at .
In this role, you have the opportunity to
Deliver personalized and professional inbound customer service in French and English critical to the safety of our Lifeline subscribers.
Training: Combination of in-class and job-shadowing Monday - Friday 9:00 am -5:00 pm for one week (plus mentor training/job shadowing)
Working Hours: 8-hour EVENING SHIFT 2:00 PM EST - 12:00 AM EST, scheduled 5 days a week (including weekends).
Workplace: REMOTE
You are responsible for
You are a part of
This team provides the best customer service in French and English with a positive & friendly attitude and accurate information to our Lifeline Subscribers.
You will be joining professional, dedicated, and passionate team members who are Working Together for a Better Tomorrow. We are at the forefront of the Healthcare industry providing the ability to diagnose confidently, improve care, and increase the quality of life for subscribers across North America.
To succeed in this role, you should have the following skills and experience
Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources ) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.
#J-18808-Ljbffr