Jobs

    Technical Account Manager - Canada - Fortinet

    Fortinet
    Fortinet Canada

    Found in: beBee S2 CA - 3 weeks ago

    Default job background
    Full time
    Description

    As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

    Job Responsibilities

    • Collection, analysis and change recommendations of configuration information
    • Collection and analysis of customer network information
    • Collection and analysis of packet trace information
    • Recommend actions based on analysis
    • Customer education (gaps in networking, product knowledge etc
    • Installation and configuration assistance
    • Reproduction of customer environments on lab equipment
    • Follow up technical cases and manage the right expectation until the closure of the cases
    • Conduct weekly status conference calls with customers to report status of open issues and projects.
    • Conduct quarterly site visits for your managed accounts.
    • Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
    • Develop best practice deployment and troubleshooting methodology documentation.
    • Analysis of support request, completion of requests for information and documentation
    • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

    Job Skills Required

    • Minimum of five years relevant professional experience preferably in the network industry
    • Strong network security and routing experiences
    • Scripting and Windows server app experience
    • Exceptional customer service orientation and strong communications skills
    • Proficient with MS Word, PowerPoint, and Excel
    • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
    • Willing to travel

    Educational Requirements

    • Bachelors degree and/or relevant experience

    #GD

    #LI-KL1


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