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    Manager of Support Services - Toronto, ON, Canada - WoodGreen Community Services

    WoodGreen Community Services
    WoodGreen Community Services Toronto, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Competition # CC Manager, Housing Support Programs

    Employment Type:
    Full Time (Non)-Bargaining Unit
    Onsite – Limited Opportunities to work remotely
    Program Overview – Housing Support Programs, Homes for Good, Community Care, 800 Vaughan Road

    Homes for Good (HFG) is an independent living support program that houses men and women ages 59+ that have experienced chronic homelessness, mental health and addictions.

    Homes For Good is comprised of a multidisciplinary team that aids with overall health and wellness, life skills training, case planning, social engagement, and introduction to an assortment of internal/external care professionals, who work collaboratively within a wraparound, harm reduction and recovery-based framework.

    Manages operational responsibilities and oversight of programs, services, and initiatives associated within three transitional & supportive housing buildings.
    Provide direction, ongoing orientation, coaching, training and supervision to all staff and Program
    Supervisors and conducts annual performance appraisals.
    Direct and support staff through individual and team meetings regarding program issues, team building, and crises incidents.
    Ensure the effective utilization, training, and support of volunteers and students through various programming activities.
    Ongoing promotion/awareness building of the programs and their services to the community.

    Build and maintain internal and external partnerships, collaborative activities and participate in internal/external committees or networks in relevant sectors.

    Report risk, safety, security and liability concerns in a timely manner to the Director and assist to improve and implement safety solutions.

    Develop, oversee and implement program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.

    Develop common strategies with the Housing Unit to address tenancy and building issues as they arise and work to resolve tenancy/safety issues related to hoarding, fire safety, trespassing and pest control, arrears, inspections, notices and work orders.

    Work with legal services to prepare tribunal documents; Organize and facilitate community meetings and meetings between the City of Toronto, Funders and relevant staff at WoodGreen Community Care and Housing units.

    Liaises with WoodGreen Housing and Building Services to ensure effective property management at the four programs.

    Develop and implement data tracking systems and tools, manages budget and financial information in collaboration with the Director in conjunction with other teams, to be able to effectively manage budgets and meet organizational and funder reporting requirements .

    Ensures that the equity objectives and community development policies of the organization are achieved within the programs.

    Engages in training and education to upgrade skills as directed by WoodGreen to fulfill the responsibilities of the position.

    Participates in the on-call rotation for Supportive Housing Programs, as scheduled.
    Carries out additional management and other duties as identified from time to time by the Director.
    Master's degree or Bachelor's degree and equivalent experience.
    ~5+ years' experience developing and implementing programs working with homeless and vulnerably housed individuals, older adults and seniors.
    ~ Knowledge of RTA and occupancy agreements and property management.

    Thorough understanding homelessness, poverty, mental health, and substance use.
    Proven ability to develop effective services for individuals and communities facing these challenges.
    Sound financial and budget management skills.
    Ability to challenge organizations, staff and tenant communities in a positive and creative way.
    Group facilitation and policy development skills.
    Excellent multi-tasking and time management skills.
    Excellent writing and editing skills
    Strong computer proficiency.
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