- Lead and manage a talented team focused on CX strategy, including Strategists, Data Scientists, and SEO/Analytics Specialists.
- Assert visions, define digital concepts and tactics that integrate user experience, design, research, data and technology practices, supporting them with a business-oriented discourse;
- Implement Human-Centered Design practices to uncover insights and opportunities for solving complex challenges.
- Conduct user research and engage with stakeholders to deliver tailored solutions meeting clients' needs.
- Develop strategic documents, including visions, roadmaps, personas, and customer journey maps.
- Present strategic deliverables in executive presentations, ensuring client appropriation of proposed strategies.
- Collaborate with clients throughout the co-design process, adapting solutions to their reality and ensuring actionable outcomes.
- Drive Digital Transformation initiatives to enhance customer and employee experiences.
- Collaborate with CX strategists and business designers, performance analysis experts, and content strategists on extensive projects;
- Facilitate and lead ideation and collaboration sessions involving various expertise, as well as users and clients;
- Stay abreast of technological trends and innovations, observe competitive initiatives to identify opportunities, ultimately enabling our clients to stand out.
- Bachelor's degree in Marketing, Advertising, Business or any other relevant field; Master's degree preferred
- 8-10 years of proven experience in leading CX strategy and performance teams
- Relevant experience in Data Analytics, UX design, Product Management , Digital marketing both theoretically and practically.
- A keen interest and hands-on experience with Human-Centered Design/Design Thinking tools and approaches.
- Strong analytical and creative thinking skills
- Excellent communication and presentation abilities
- Familiarity with Digital Transformation initiatives
- Bilingual in English & French (must).
-
Director of Brand Strategy
13 minutes ago
GardaWorld Montréal, CanadaBased in Ville St-Laurent · GardaWorld is currently looking for a Director of Brand Strategy. · Reporting to the Senior Director, Global Communications · The Director of Brand Strategy plays an instrumental role in shaping GardaWorld brands and their success, ensuring alignment w ...
-
Director of Brand Strategy
17 hours ago
GardaWorld Montreal, CanadaBased in Ville St-Laurent · GardaWorld is currently looking for a Director of Brand Strategy. · Reporting to the Senior Director, Global Communications · The Director of Brand Strategy plays an instrumental role in shaping GardaWorld brands and their success, ensuring alignment w ...
-
Director of Brand Strategy
1 day ago
GardaWorld Montreal, CanadaBased in Ville St-Laurent · GardaWorld is currently looking for a Director of Brand Strategy. · Reporting to the Senior Director, Global Communications · The Director of Brand Strategy plays an instrumental role in shaping GardaWorld brands and their success, ensuring alignment ...
-
Director of Brand Strategy
5 hours ago
GardaWorld Montreal, CanadaBased in Ville St-Laurent · GardaWorld is currently looking for a Director of Brand Strategy. · Reporting to the Senior Director, Global Communications · The Director of Brand Strategy plays an instrumental role in shaping GardaWorld brands and their success, ensuring alignment ...
-
Director of Influencer Strategy
4 weeks ago
1000heads Montreal, Canada Full time1000heads is looking for an experienced Director of Influencer Strategy & Relationships to join our growing team. Our ideal candidate has experience planning and executing influencer campaigns and is well-versed in key aspects of influencer content and relationship management. Th ...
-
Director, eCommerce Strategy
2 days ago
GroupM Montreal, CanadaDescription · Position at Wavemaker About Wavemaker We believe there always is a better way to grow. We positively provoke growth for our clients by reshaping consumer decision-making and experiences through media, content and technology. The Wavemaker way is globally consisten ...
-
Director, Governance and Strategy
17 hours ago
Pomerleau Montreal, CanadaReady to build your career? We want to hear from you. · As the Director of Governance and Strategy, you will report to the Chief Operating Officer (COO) and play a crucial role in the company's future success. Your responsibilities will include driving operational improvements, ...
-
PlayStation Montreal, CanadaWhy PlayStation? · PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlaySta ...
-
Senior Director Medical Strategy
17 hours ago
Publicis Health Montreal, Canada Full timeJob Description · Publicis Health Montreal is looking for a Senior Director, Medical Strategy with both US and Canadian Health expertise. · The Senior Director, Medical Strategy assumes responsibility for understanding the scientific and clinical aspects of their assigned brands ...
-
Director, Cybersecurity Strategy and Enablement
17 hours ago
Intact Financial Corporation Montréal, Canada Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. · Feel empowered to learn and ...
-
Director of Macro Strategy, Asset Allocation
17 hours ago
Industrial Alliance Investment Management Inc. Montreal, Canada PermanentDescription · Asset Allocation / Macro Economy / Director / Investment / CFA / Bloomberg / Python / Ontario / Quebec · A magnet for top investment talent, iAGAM is one of Canada's largest asset managers, with over $100 billion under management across institutional and retail man ...
-
PwC Montreal, Canada Full timeDescription · & SummaryA career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward ...
-
PwC Montreal, CanadaA career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business mode ...
-
Analyste en Stratégie/strategy Analyst
21 hours ago
Plusgrade Montréal, Canada** English Version Below** · Plusgrade alimente l'industrie mondiale du voyage avec son portfolio de solutions de revenus auxiliaires de premier plan. Plus de 200 compagnies aériennes, d'hôtellerie, croisières, chemins de fer et services financiers font confiance à Plusgrade pour ...
-
Numerique (Programmatique)
21 hours ago
GroupM Nexus Montréal, Canada**COORDONNATEUR.RICE NUMERIQUE (PROGRAMMATIQUE)** · **Aperçu du poste** · Le coordonnateur ou la coordonnatrice de programmatique aura pour responsabilité d'appuyer les activités quotidiennes de campagne de tous les clients au sein de leurs équipes assignées d'agence. Vous avez u ...
-
Directeur de Comptes Stratégiques Bilingues
12 minutes ago
Cision Montréal, CanadaCision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most im ...
-
Gestionnaire Développement Des Affaires
1 day ago
Landmark Advisory Services Montréal, Canada**_ENGLISH WILL FOLLOW_** · **Résumé du poste · Landmark est à la recherche d'un gestionnaire du développement des affaires ambitieux et énergique qui voudrait se joindre à son équipe du siège social à Montréal. · **Principales responsabilités** · - Contribuer à l'élaboration d'u ...
-
Performance Marketing Manager
14 minutes ago
Potloc Montréal, CanadaGrâce à une technologie de pointe qui permet de lancer des sondages à l'aide d'une géolocalisation avancée et d'un ciblage basé sur les intérêts, Potloc a développé une réelle expertise pour atteindre des audiences de niche à travers le monde (plus de 4,2 milliards d'utilisateurs ...
-
Specialist Director, Environment
1 day ago
Via Rail Canada Montréal, Canada-Reference Number: · 28868_032024 · Status: · Permanent - Full time · Job Category: · Health, Security and Safety · City: · MONTREAL · Province: · Quebec · Annual Salary / Hourly Rate: · Number of positions to be filled: · 1 · Application Deadline: · Description: · Did you know t ...
-
Human Resources Manager
21 hours ago
PAQ – Projets Autochtones du Québec Montréal, CanadaPAQ is an Indigenous organization that accompanies First Nations, Inuit and Métis peoples facing housing insecurity in Tio'tià: ke / Montréal. Using a culturally adapted approach based on empowerment and harm reduction, we offer shelter, housing options and services that promote ...
Director of CX Strategy - Montreal, Canada - Nurun
Description
Job Description
What is the role?
As the Director of CX Strategy and Performance at Nurun, you will lead the practices of Strategy, Data Scientist, and SEO/Analytics. By leading this multifunctional team your mission is to find the right insights for our clients to generate value to their business and problem-solve their challenges.
What we'd like from you?
Qualifications