Jobs
>
Saskatoon

    Sr Advisor, Collaboration End User Computing - Saskatoon, Canada - Nutrien

    Nutrien
    Nutrien Saskatoon, Canada

    5 days ago

    Nutrien background
    Description

    Pay Band: K

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

    Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world's largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally.

    We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

    Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can beand grow your career.

    Our Information Technology team plays a critical role at Nutrien, enabling our business with the technology needed to advance toward our digital future. In addition to managing the systems and tools that keep our company running, we enable Nutrien's tech strategy and run Centres of Excellence in Cloud, Cybersecurity, Automation, and SAP, as well as a Centre for Acceleration in Data in Analytics.

    Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.

    Reporting to the Senior Manager of End user computing, you will be a lead subject matter expert for Collaboration services with a primary focus in Microsoft's O365 Online of applications.

    What you will do:


    • Develops and oversees successful execution of strategic roadmap for Collaboration products maintaining global, business, and technology alignment as user requirements and product capabilities evolve

    • Maintains current product knowledge for collaboration products with focus of future releases to ensure organizational readiness with change and user adoption

    • Acts as a lead resource in oversight of projects relative to Collaboration area to ensure project implementation is in alignment with enterprise strategy and architecture, further ensuring outcomes are realized as planned

    • Acts as a lead resource in guiding operational teams to ensure stability of services; will often provide guidance during major incidents to lead resolution and ensure RCA is delivered with resolution items completed. Lead efforts to collect data, conduct analysis, develop, and implement solutions to resolve incidents

    • Provide implementation, troubleshooting, maintenance, and monitoring oversight with an outsourced IT support organization

    • Maintains oversight of Collaboration domain ensuring key indicators of service health are as expected

    • Primary liaison for service providers with regard to Collaboration products. i.e. Main PoC for Microsoft account team in working with Nutrien for applications such as Teams

    • Interfaces with dependent IT teams where Collaboration services are utilized or integrated with. Commonly works with the Network and Cloud teams for interoperability with non-Microsoft platforms such as Cisco's Unified Communications

    • Work with peer IT teams to deliver projects dependent on collaboration services leading change for implementation

    • Collaborate with peers and other service lanes to drive quality analysis addressing impactful issues such as slow connections and user experience issues

    • Support customer requirements in a 24/7/365 environment and be able to provide on-call support during after-hours outages (on a rotating basis)

    • Support issues related to Exchange group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox or distribution list owner

    • Support requests for eDiscovery in O365 data platforms such as Exchange, OneDrive, and SharePoint

    • Provide guidance for data retention strategies within user environments and O365 (Exchange, OneDrive, SharePoint)

    • Interface with Microsoft for Tier 3 support

    • Occasional use of PowerShell to fulfill automation tasks

    What you will bring:


    • Bachelor's degree from accredited university in relevant discipline

    • 6+ years of relatable experience

    • Strong ability to think strategically with a centered theme of the end user experience across multiple geographies and business units

    • Initiative to define and oversee implementation of a new solution. Starting from the business problem, deriving necessary architecture or platform changes, define successful outcomes, and lead execution and change management

    • Customer oriented mindset to execute with business awareness for prioritization of projects, tasks, and incident resolution to meet expectations with minimal user impact

    • Maintain knowledge of Microsoft's features, business requirements, and execute to a roadmap that leads Nutrien proactively through enabling change (feature set management and implementation)

    • Experience with implementation of Microsoft's online O365 suite of products, particularly Teams using multiple channels with Voice, IM&P, meetings with user or room endpoints, and content sharing

    • Experience with Teams Live to support large broadcasts ensuring a high quality of service

    • Integration of Teams voice with dependent services such as: Emergency services (911), SIP and inter-calling with other voice platforms (Cisco preferred), and optimizing calling services in a global environment

    • Teams integration awareness with dependent platforms on SharePoint, OneDrive, and integration of 3rd party applications within Teams

    • Experience in a hosted Exchange Online environment with Microsoft tenancy (global footprint with geo-tenancy preferred)

    • Knowledge of managing Exchange and Outlook features like enterprise-wide distribution lists and mailbox and data retention (archiving and legal hold)

    • Focus of user consolidation (M&A related) preferred with understanding of mail routing and hosting domains

    • Knowledge of OneDrive and data migrations to the cloud from on-premise infrastructure or end user devices

    • Adept in working with Microsoft support for user or major incident management

    • Ability to shift from strategic to tactical level as required

    • Experience with cloud hosted applications

    • Excellent written, verbal, and presentation communication skills

  • Code Ninjas

    User Support Technician

    2 days ago

    Code Ninjas Saskatoon, Canada

    Education: College/CEGEP · - Experience: 2 years to less than 3 years · - Computer programming/programmer, general · - Computer science · - Network and system administration/administrator · - or equivalent experience · **Tasks**: · - Communicate electronically and in person with ...

  • ZYUS Life Sciences Inc.

    IT Help Desk and Support Technician

    6 days ago

    ZYUS Life Sciences Inc. Saskatoon, Canada

    **IT Help Desk & Support Technician (3 Month Term)** · The ZYUS vision is to elevate cannabinoid-based therapeutics as a standard of care and expand the potential of protein-based formulations in pursuit of a transformational impact on patients' lives around the world. · **ZYUS. ...

  • ZYUS Life Sciences

    IT Help Desk and Support Technician

    6 days ago

    ZYUS Life Sciences Saskatoon, Canada

    **Summary**: · The ZYUS vision is to elevate cannabinoid-based therapeutics as a standard of care and expand the potential of protein-based formulations in pursuit of a transformational impact on patients' lives around the world. · **ZYUS. Advancing the science of well-being.** · ...

  • Rise Air

    Information Technology Help Desk Technician

    4 days ago

    Rise Air Saskatoon, Canada

    **Information Technology Help Desk Technician** · **Full-Time Position** · **Saskatoon SK** · Join our aviation-passionate team based in the land of living skies, Saskatchewan, a great place to live and raise your family. We are Saskatchewan's largest full-service airline and her ...

  • Optek Solutions

    IT Operations Manager

    4 days ago

    Optek Solutions Saskatoon, Canada

    You will be primarily responsible for overseeing the operations of an IT Managed Services company to ensure our customers are receiving the very best in service. You will have the responsibility of managing all procedures related to identification, prioritization, escalation and ...

  • SaskIT Inc.

    Help Desk Technician

    4 days ago

    SaskIT Inc. Saskatoon, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 to less than 7 months · - or equivalent experience · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced · ...

  • SaskIT Inc.

    Help Desk Technician

    13 hours ago

    SaskIT Inc. Saskatoon, Canada

    Education: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · - or equivalent experience · **Tasks**: · - Respond to users experiencing difficulties with computer · - Consult user guides, technical manuals and other documents to research and imp ...

  • Eins Information Technology Services

    User Support Technician

    1 day ago

    Eins Information Technology Services Saskatoon, Canada

    Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 1 year to less than 2 years · **Asset languages**: · - Mandarin · - Hindi ...

  • Meridian Surveys

    IT Technician

    1 week ago

    Meridian Surveys Saskatoon, Canada

    Meridian Surveys is seeking a Senior IT Technologist to work out of one of the following office locations: Saskatoon, Lloydminster, Sherwood Park, Regina, Prince Albert, Oak Bluff (Winnipeg), Kindersley. · **Who we are**: · Over the years, the resource-rich prairie provinces of C ...

  • Canadian Light Source Inc.

    Network Analyst

    4 days ago

    Canadian Light Source Inc. Saskatoon, Canada

    The Canadian Light Source Inc. (CLSI) is a national research facility of the University of Saskatchewan. CLS produces very bright light to explore the nature and structure of molecules, and serves national and international users from academia, industry, and government institutio ...

  • Canadian Light Source Inc.

    Infrastructure Analyst

    1 week ago

    Canadian Light Source Inc. Saskatoon, Canada

    The Canadian Light Source Inc. (CLSI) is a national research facility of the University of Saskatchewan. CLS produces very bright light to explore the nature and structure of molecules, and serves national and international users from academia, industry, and government institutio ...

  • Associated Engineering Group of Companies

    IT Support Technician

    1 week ago

    Associated Engineering Group of Companies Saskatoon, Canada

    **Job Description**: · We currently have an opening for an **IT Support Technician **in our** Saskatoon **office. Your duty will be to support the Saskatchewan/Manitoba region staff in achieving their work goals, through the effective use of technology. You will have a diligent c ...

  • Canadian Light Source Inc.

    Research Data Scientist

    13 hours ago

    Canadian Light Source Inc. Saskatoon, Canada

    The Canadian Light Source Inc. (CLSI) is a national research facility of the University of Saskatchewan. CLS produces very bright light to explore the nature and structure of molecules and serves national and international users from academia, industry, and government institution ...

  • Team Power Solutions

    Technician - Information Technology (It)

    2 days ago

    Team Power Solutions Saskatoon, Canada

    **POSITION MANDATE** · Provides effective and cost-efficient information technology services for TPS and its staff. Assists with the necessary administration, maintenance, design, modification, implementation, and security of the technical network and IT infrastructure. · **REPRE ...

  • University of Saskatchewan

    Product Lead, Federated Research Data Repository

    3 days ago

    University of Saskatchewan Saskatoon, Canada

    **Product Lead, Federated Research Data Repository**: · The University of Saskatchewan has some of the most innovative people doing some of the most groundbreaking research and pedagogy. Information and Communications Technology (ICT), as strategic partners, enable courageous cur ...

  • SIGA

    Technical Services Technician

    3 days ago

    SIGA Saskatoon, Canada

    **Job Description**: · **Main Duties** · Reporting to the Technical Services Manager, this position supports SIGA's technical infrastructure, and contributes to operational efficiency, by providing 1st tier support to system users. · **Responsibilities include**: Providing courte ...

  • Nutrien

    SAP Functional Analyst, Order to Cash

    3 days ago

    Nutrien Saskatoon, Canada

    At Nutrien, our Purpose is to **grow our world from the ground up** and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day. · Nutrien is a leading provider of agricultural products, services, and solutions ...

  • Canadian Light Source Inc.

    Network Analyst

    1 week ago

    Canadian Light Source Inc. Saskatoon, Canada

    The Canadian Light Source Inc. (CLSI) is a national research facility of the University of Saskatchewan. CLS produces very bright light to explore the nature and structure of molecules, and serves national and international users from academia, industry, and government institutio ...

  • Hy-Tech Drilling

    IT Technician

    2 days ago

    Hy-Tech Drilling Saskatoon, Canada

    **ABOUT HY-TECH** · Hy-Tech Drilling's purpose is to contribute to a better world while building a sustainable and resilient business for our stakeholders. Through being the most innovative, capable and accountable diamond drilling partner for the leading mining companies in the ...

  • eHealth Saskatchewan

    Team Lead, IT Operations Deployment

    1 week ago

    eHealth Saskatchewan Saskatoon, Canada

    **Who is eHealth Saskatchewan?** · eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate t ...