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    Sales, Customer Success Account Manager, Enterprise Informatics - Toronto, Canada - Philips

    Philips
    Philips Toronto, Canada

    1 week ago

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    Full time
    Description

    Job Title

    Sales, Customer Success Account Manager, Enterprise Informatics (Remote-Based Canada)

    Job Description

    Join the Philips Canada Enterprise Informatics organization in the exciting role of Customer Success Account Manager We are seeking a highly organized, relationship-focused, and solutions orientated Customer Success Account Manager, specialized in healthcare informatics solutions. The Customer Success Account Manager will be focused on an assigned list of existing Enterprise Informatics clients across Canada. In this role, the successful incumbent will be tasked with supporting healthy client relationships and ensuring continued cross-selling, renewals, and overall expansion of existing customer relationships.

    Your role:

    • Work with existing Enterprise Informatics customers to build key relationships within the informatics, biomedical engineering, and imaging departments with the goal of consistent presence and prompt attention to any open items raised during regular reviews.
    • Establish regular business reviews that track KPIs, report out on special projects, ensure alignment on customer/Philips project roadmaps, and capture any potential commercial opportunities.
    • Create and foster business opportunities for the Philips informatics product line to show how each solution can add value and can be integrated within the healthcare provider's current and future infrastructure.
    • Coordinate and facilitate the successful submission of RFP responses.
    • Understand customer needs and drive sales efforts for the product portfolio.
    • Develop a business plan that supports both the achievement of customer KPIs as well as order intake goals by focusing on balanced strategic selling and meeting financial goals.
    • Leverage Philips business tools to understand specific customer business needs and design solutions to meet them.
    • Collaborate with the Canadian and Global Enterprise Informatics team to coordinate demonstrations and site visits, clinical trials, and clinical venue activities nationally.
    • Lead and plan customer presentations including clinical, operational, and financial positioning and benefits. Attend customer presentations to rebut objections raised by customers or answer questions regarding the product and configuration.
    • Prioritize existing business opportunities for a given account.


    You're the right fit if you:

    • Hold a Bachelor's degree in a relevant field.
    • Have at least 5 years of support and sales experience in a hospital and clinic setting.
    • Have excellent customer relationship management and presentation skills.
    • Have a customer-focused, results-oriented approach and an entrepreneurial mindset compatible with a matrix organization.
    • Understand DICOM and HL7 connectivity as it relates to assigned healthcare informatics products and how they fit into a hospital environment.
    • Understand radiology, cardiology and patient monitoring clinical workflows
    • Can look for and recognize opportunities where Philips may be able to provide a relevant solution.
    • Have an excellent knowledge of healthcare informatics in a specific hospital environment.
    • Have experience in understanding protocols and influencing decision makers.
    • Have a thorough knowledge of the hospital environment and hospital stakeholders.
    • Work collaboratively with internal stakeholders to achieve territorial and organizational goals.
    • Able to travel as required across Canada.

    About Philips

    We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

    • Learn more about our business.
    • Discover our rich and exciting history.
    • Learn more about our purpose.

    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

    Additional Information

    Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

    #LI-PH1

    #LI-Remote

    #Circa

    Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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