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    guest services agent - Victoria, Canada - Holiday Inn Express

    Holiday Inn Express
    Holiday Inn Express Victoria, Canada

    5 days ago

    Default job background
    Description
    • Education: Secondary (high) school graduation certificate
    • Experience: Experience an asset

      • Work setting

    • Hospitality industry
    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Answer telephone and relay telephone calls and messages
    • Provide customer service

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Standing for extended periods
    • Work under pressure

      • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Flexibility
    • Organized
    • Reliability
    • Team player

      • Health benefits

    • Health care plan
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week
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