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    Customer Service Agent - Victoria, Canada - Jazz Aviation

    Jazz Aviation
    Jazz Aviation Victoria, Canada

    6 days ago

    Default job background
    Part time
    Description

    Purpose of Position:

    To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

    Key Responsibilities:

  • Using an airline computerized system: Make reservations and assessing fares;Ticketing and complete daily sales reports;Passenger check-in;Check, weigh the baggage, calculate any excess baggage charges and process payment.
  • Make general passenger announcements.
  • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Other related duties as assigned.

    • Depending on the base, other duties may include:

  • Cargo processing.
  • Handle missing baggage and damaged baggage claims.
  • Jet-way operation.
  • Conduct radio communications with aircraft and record flight information.
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