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    Business Operations Administrator - Moncton, NB, Canada - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. Moncton, NB, Canada

    3 weeks ago

    Marriott International, Inc background
    Description
    Job Category Rooms & Guest Services Operations
    Location Delta Hotels Beausejour, 750 Main Street, Moncton, New Brunswick, Canada VIEW ON MAP
    Schedule Full-Time
    Located Remotely? Relocation? Position Type Management
    Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.

    Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.

    The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.

    Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

    2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

    4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

    Managing Profitability


    • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
    • Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
    Managing Revenue Goals


    • Monitors hotel operations sales performance against budget.
    • Reviews reports and financial statements to determine hotel operations performance against budget.
    • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
    • Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
    • Managing the Guest Experience
    • Responds to and handles guest problems and complaints.
    • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
    • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
    Managing and Conducting Human Resources Activities


    • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
    • pre-shift briefings, staff meetings).
    • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
    • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
    • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
    • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
    Marriott International is an equal opportunity employer.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    If you require an accommodation in relation to this job posting, our online application or an interview, please call or email .Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.

    In joining Delta Hotels, you join a portfolio of brands with Marriott International.
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