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    Bilingual Customer Service Representative - Milton, ON, Canada - PBS Systems Inc.

    PBS Systems Inc.
    PBS Systems Inc. Milton, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Bilingual (French/English) Technical Customer Service Representative
    Calgary Headquarters, Calgary, Alberta, Canada
    We are changing the way people buy and service cars one dealership at a time.

    In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

    Each month we welcome hundreds of new users to our software platform, and we need your help.
    We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

    While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

    PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team.

    As a Bilingual (French/English) Technical Customer Service Representative, you will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

    The Bilingual (French/English) Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

    Bilingual Technical Customer Service Representativesupport keeps French and English users informed about their escalations/incident's status at agreed intervals
    Work on project teams to support other departments and install needs
    Monitor and respond to Helpdesk Tickets for our clients
    Keeping abreast of Software enhancements and new releases, by reviewing release notes
    Commit to an ongoing personal development and cross-training as recommended by your Team Lead
    Excellent communication skills in both French and English
    Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
    Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge
    CompTIA A+ and Network +
    Previous experience in a call centre environment is an asset
    Previous customer service or dealership experience will be considered an asset
    Thorough understanding of PC hardware and software as well as Microsoft Products
    Willingness to commitment to an ongoing system of education and cross-training
    Full technical support and training
    Full time permanent role
    An education department dedicated to helping you with professional and personal development
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