- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
- Retail management experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
-
Manager, Customer Experience
2 days ago
TD Bank Ottawa, Canada**TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their ...
-
Customer Experience Manager
2 days ago
Laura Canada Ottawa, CanadaCompany Description · Laura Canada is an iconic and innovative family-owned retailer housing two leading women's fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over ...
-
Customer Experience Manager
2 days ago
Tesla Ottawa, CanadaWhat to Expect · - Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic st ...
-
Experience Manager
2 days ago
Movati Athletic (Group) Inc Nepean, CanadaLead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members - feel **welcome **feel **comfortable** and feel **healthy**. · We're not looking for average, because we're not your average Club. That's because Movati's goal is to be ...
-
FT Customer Experience Manager
1 day ago
Michaels Ottawa, Canada Temps pleinStore - OTTAWA-SOUTH KEYES, ONQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de ran ...
-
Part Time Customer Experience Manager
20 hours ago
Michaels of Canada, ULC. Orleans, Canada Part timeStore - OTTAWA-ORLEANS, ON · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer servi ...
-
Senior Customer Experience Manager
1 day ago
Export Development Canada Ottawa, CanadaSenior Customer Experience Manager-0004NN Posting Date: · May 3, 2024, 4:15:29 PM Primary Location: · Ontario-Ottawa Job Type: · Permanent Schedule: · Full-time Description Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian ...
-
Sales Support
20 hours ago
ScriptPro LLC Ottawa, Canada**Job Title**: Sales Support (Bilingual French/English) · **Job Location**: Remote and preferably living in Ottawa or Montreal, Canada · ***Job Summary**: · Healthcare is an incredibly complex and fast-growing industry. Businesses need powerful technology solutions to manage thes ...
-
Professional Development Assistant
1 day ago
Canadian Association of Optometrists Ottawa, Canada**ABOUT CAO** · **Position Summary** · The Professional Development Assistant is the first point of contact for students enrolled in the Canadian Certified Optometric Assistant (CCOA) program, and for optometrists enrolled in continuing education courses at the Canadian Associati ...
-
Gérant(E) Club/ General Manager- St-jérôme
20 hours ago
World Gym Québec Ottawa, Canada**ENSEMBLE ON ÉVOLUE ** · **Poste : Gérant(e) Club** · Vous êtes à la recherche d'un emploi intéressant et motivant dans le domaine de la santé et du bien-être ? **World Gym Québec **présentement à la recherche **d'un(e) gérant(e) club pour notre centre de St-Jérôme** · **World G ...
-
Assistant Controller
20 hours ago
Giant Tiger Ottawa, CanadaNiveau de rémunération: · Niveau 5 · Description du poste: · Role Specific Accountabilities · - Provide support to the GTSL Controller in managing and overseeing the Corporate financial operations of the organization · - Prepare Corporate entities financial statements · - Prepare ...
-
Directeur Des Ventes de Rayonv
20 hours ago
Sport Chek Ottawa, Canada**What you'll do** · - As a Department Sales Manager you have a passion for sports and live an active lifestyle. · - Visual standards of apparels and footwear is your playground. · - You demonstrate a positive and engaged attitude when dealing with customers and employees and are ...
-
Sales Associate
20 hours ago
Frank And Oak Ottawa, Canada**Designed in Canada. Made for good living.** · We're dedicated to providing our customers with purposeful designed products, made sustainably while upholding strong social values of equality and inclusion. · **JOB SUMMARY - SALES ASSOCIATE** · Reporting to the Store Manager, you ...
-
Intermediate System Specialist
1 day ago
ADGA Group Consultants Inc Ottawa, CanadaCompany Description · **Description de l'entreprise** · ADGA fournit une vision stratégique, une technologie de classe mondiale et un service d'excellence dans le domaine de la défense, de la sécurité et de l'informatique d'entreprise à des clients du gouvernement fédéral, d'autr ...
-
Visual Assistant
2 days ago
Groupe Dynamite Inc. Ottawa, CanadaASSISTANT (E), VISUEL · Groupe Dynamite est un détaillant numérique de premier plan dans le domaine de la mode, ayant deux marques, Garage et Dynamite, au cœur de son succès. Avec plus de 300 magasins au Canada et aux États-Unis et plus de 4 000 employés, nous faisons notre marqu ...
-
Team Lead
1 day ago
Immigration, Refugees and Citizenship Canada Ottawa, Canada**Core Responsibilities**: · - Experience developing and maintaining relationships with internal or external clients/stakeholders. · - Experience in providing strategic IM/IT advice to management* towards the achievement of strategic OR operational program objectives. · - Experie ...
-
Dental Receptionist
2 days ago
Centre Dentaire Dre. Rania Ottawa, Canada**JOB OFFER** · **Dental Clinic Dre. Rania** · **Join our team now** · **As a receptionist, in close collaboration with the management, you will have to support the management and its team in the administrative tasks related to daily operations, accounting and customer service. Y ...
-
Bilingual Recruiter
1 day ago
GFL Environmental Inc. Ottawa, CanadaGFL est à la recherche d'un recruteur bilingue pour se joindre à son équipe basée au Napanee/Ottawa Le recruteur est responsable du cycle complet de recrutement, y compris la vérification, la présélection et la recommandation de personnel en utilisant des méthodes de recrutement ...
-
Conseiller Au Service
2 days ago
Tesla Ottawa, Canada Part timeWhat to Expect · Nous recrutons pour des rôles à temps partiel. · Responsabilité · - Répondre aux appels téléphoniques, aux courriels et aux visites en personne afin de résoudre les problèmes des clients avec le plus haut niveau de réponse et d'attention · - Retourner les appels ...
-
Marketing Coordinator
2 days ago
Guillevin International Ottawa, CanadaMarketing Coordinator · Statut: · Régulier, Temps plein · Emplacement: · Ottawa, Ontario · Description du poste · Reporting to the Business Center Manager, the incumbent of this position will be responsible for executing support activities and supports administrative tasks in mar ...
FT Customer Experience Manager - Ottawa, Canada - Michaels
Description
Store - OTTAWA-SOUTH KEYES, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Physical Requirements
Work Environment
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
To review a comprehensive list of benefits, please visit )