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    Stage Community Specialist Internship - Vancouver, BC, Canada - Workday

    Workday
    Workday Vancouver, BC, Canada

    1 week ago

    Workday background
    InternshipSHIP
    Description
    At Workday, it all began with a conversation over breakfast.

    When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.

    And ever since, the happiness, development, and contribution of every Workmate is central to who we are. That's why we look after our people, communities and the planet while still being profitable. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? About the Team Join our team and experience Workday
    At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications.

    The Desktop Systems Specialist, End User Services, will join our Business Technology (BT) organization focusing on delivering exceptional service every time to everyone.

    In this role, you will be responsible for the day-to-day technical support onsite and virtually for remote users.

    You will use technical experience to ensure quick resolution of incidents and requests, minimal end user disruption and downtime, service improvements and provide an overall stellar end user (Workmate) experience.

    Provide outstanding customer service to all Workmates face-to-face, via chat and over the phone.

    Provide executive level "white glove" service support.

    Educate new hires on software and technology related procedures to secure a swift onboarding process.

    Engage with site leadership to Identify emerging trends or issues that have opportunities for improvement.

    Develop positive relationships with Workmates of all levels across Workday

    Flexible and adaptable to a high-change environment and open to new concepts and/or processes.


    Assist Workmates through the new hire onboarding process ensuring that the new team member is able to login to equipment successfully and provide initial computer setup guidance.

    Perform Incident management and break-fix support,troubleshoot hardware issues assigned, resolve and/or escalate issues that are unable to resolve.

    Assist logistics team with shipping and provisioning of hardware to remote sites.

    Keep track of hardware inventory and perform regular cycle counts to ensure accountability of all hardware.

    Coordinate the restocking of hardware inventory with the logistics team.

    On-call 24x7 rotation support will be required.


    Ensure new hires have a smooth and stellar technology-related experience: devices, peripherals, provisioning, and training as applicable so all new Workmates are productive on day one.


    Support Workmates on applications and collaboration tools within the environment including but not limited to Outlook, Google, Slack, RSA, Okta, Zoom on MAC and Windows OS.

    Support AV services for events and meetings onsite and virtually.

    Perform break-fix resolutions for AV software and/or hardware.

    Support training room technology onsite which includes Chromeboxes hardware and connecting through VDI (Virtual Desktop) and AV technology.

    Troubleshoot other IT related hardware in-office, such as printers.

    Set up mobile phone email, VPN, and internet access for Workmates, via a secured Workday network.

    Troubleshoot network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.

    3+ years of experience with multi-OS platforms (Windows, OSX, Mobile)

    3+ years of experience with Audio Visual Support

    You have a BS/BA or 5+ years of equivalent work experience in Computer Science, Information Systems, or a related field

    Workday Pay Transparency Statement

    Workday pay ranges vary based on work location.

    As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.

    For more information regarding Workday's comprehensive benefits, please .

    Primary CAN

    Base Pay Range:
    $ - $ CAD

    Additional CAN Location(s)

    Base Pay Range:
    $ - $ CAD

    Our Approach to Flexible Work

    With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

    We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).

    This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

    Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

    Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

    Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

    If so, ask your connection at Workday about our Employee Referral process
    #
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