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    Customer Success Associate - Toronto, Canada - Eproval

    Eproval
    Eproval Toronto, Canada

    3 weeks ago

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    Description

    Are you prepared to embark on an exciting journey supporting customers and contributing to the success of an innovative company? Eproval is actively seeking an enthusiastic individual to join our dynamic Customer Support team as a Customer Success Associate – Permit Solutions.

    If you're motivated, possess a positive attitude, and have a talent for assisting clients in resolving technical issues, we eagerly await your application


    About EprovalEproval is a software-as-a-service (SaaS) company dedicated to helping public agencies move their special event, film and other complex permitting processes online, automate workflows and streamline the application process.

    Our intuitive platform supports cross-department collaboration and transparent communication between applicants and reviewers.

    While Eproval's roots are in special event and film permitting, our clients have discovered the platform's capabilities serve as a comprehensive platform that empowers public agencies to cost effectively streamline workflows, enhance collaboration, and deliver exceptional service across a wide range of permitting, licensing, and grant management needs.


    Job OverviewEproval is seeking an enthusiastic and driven Customer Success Associate to support our onboarding process and deliver exceptional service to our clients.

    This entry-level position involves working closely with clients to understand their business processes and permitting needs, configuring permit applications, and responding to client requests through our Help Desk.

    Additionally, the role requires using JSON, HTML, CSS programming for client onboarding tasks. We are willing to train candidates who possess an aptitude for learning basic programming skills.

    This role is ideal for candidates with a background in local government or agency work, specifically in special event, film, and park use permitting, who are eager to learn about SaaS configuration.


    Key Responsibilities:
    Engage with clients to gather requirements and understand their permitting needsConfigure and customize permit applications based on client specificationsManage and respond to client requests for changes or additions to their permit applications via the Help DeskEnsure a high level of client satisfaction through effective communication and timely resolution of issuesWork collaboratively with the technical team to translate client needs into technical requirementsParticipate in client meetings as needed, with a focus on supporting the majority of client interactions through the Help Desk

    Qualifications:

    Bachelor's degree in public administration, Business Administration, or a related field is preferredFamiliarity with local government operations and permitting processes for special events, film, and park usesStrong communication and problem-solving skillsEagerness to learn about SaaS platforms and technical configurationWorking knowledge of Microsoft word, excel and Adobe Acrobat is an asset.

    Basic programming skills in JSON, HTLM, CSS, is preferredAbility to work effectively in a team and independentlyExcellent organizational skills and attention to detailMust reside in CanadaEligible to work in Canada

    Why Join Eproval?Opportunity to kickstart your career in a fast-growing tech companyGain valuable experience in customer success and SaaS solutionsWork in a supportive environment that values learning and growthCompetitive salary and benefits packageFlexible work arrangements, including remote work options

    How to ApplyThis role presents an exceptional opportunity for the right individual. If you're enthusiastic about this position and believe you can thrive at Eproval, we encourage you to apply. Your journey begins with a few minutes to submit your application. We're excited to connect with you

    JOB DETAILSEmployment :
    Full-timeCompensation : Range between $40,000 – $65,000Job Function : Customer Success Associate – Permit SolutionsIndustry : Information Technology and Services, Computer Software, InternetDepartment : Customer SuccessExperience:
    1 year customer support and/or Help Desk experience in the software industry or similar experienceWork Location : Remote


    If you are interested, please apply with your resume and short description about why you want to work at a startup and any other relevant links such as your Github profile, blog or LinkedIn profile.

    We're looking forward to hearing from you
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