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    Counter Sales Representative - Regina, Canada - Refrigerative Supply Limited

    Refrigerative Supply Limited
    Refrigerative Supply Limited Regina, Canada

    Found in: Talent CA C2 - 6 days ago

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    Description

    The Opportunity:

    Scope of the position

    The Counter Sales Representative will be responsible for sales of HVAC parts, equipment, and supplies over the phone and over the counter.

    Duties and Responsibilities

  • Provides technical support to customers.
  • Answers customer calls and identifies parts.
  • Actively makes customers aware of product promotions.
  • May load and unload a shipment of parts, supplies, and equipment.
  • Receives and processes customer orders.
  • Maintains supplies inventory by recording quantities used and determining supplies needed.
  • Informs customers of standard procedures or resolution of the problem.
  • Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
  • Practices safe material handling techniques.
  • Generates invoices for counter sales orders.
  • Participate in a call schedule for after-hours customer service.

    • Skills and Qualifications

  • Possesses excellent customer service skills.
  • Must have or be able to obtain a valid Class 5 driver's license.
  • Demonstrates an understanding of effective selling methods.
  • Possesses knowledge of HVAC systems and the ability to demonstrate and discuss with customers.
  • Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.
  • Understands basic inventory, warehousing, and stocking procedures.
  • Must be able to handle multiple tasks.
  • Works easily with others in a high paced work environment.
  • Demonstrates effective communication skills (verbal, written, and listening).
  • Be energetic and self-motivated.
  • Maintain a business-like manner at all times.
  • Dedicated to continuous improvement.
  • Possesses basic Microsoft Office skills.
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