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St. John's

    Counter Customer Service Representative - Saint John, Canada - Graybar

    Graybar
    Graybar Saint John, Canada

    1 week ago

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    Description

    Summary:

    The Counter Customer Service Representative (CCSR) provides our customers with a high customer service level which includes effectively handling customer inquiries and order processing. The CCSR delivers the highest quality customer care following corporate objectives and revenue goals.

    Responsibilities:

    • Sell merchandise to customers over the counter, ensuring that every customer experience meets Graybar Canada's quality standards.
    • Provide technical support on product selection and application.
    • Maintain quality service by following organization standards.
    • Place new merchandise on display.
    • Track stock out items and recommend the new stock.
    • Maintain inventory controls by collecting stock location orders and printing requests.
    • Provide customer feedback to the Branch Manager in a timely fashion.
    • Regularly assist in the warehouse to help receive, pick and ship out the product.
    • Prepare orders by processing requests and supply orders, pulling materials, packing boxes, placing orders in the delivery area.
    • Maintain a safe and clean work environment by keeping shelves and workstations neat; complying with procedures, rules and regulations.
    • Must be willing to carry emergency pager on a rotational basis.

    Knowledge / Skills / Abilities :

    • Minimum Grade 12 education.
    • One to three years of related warehouse/customer service experience desired in a distribution setting is considered an asset.
    • Knowledge of data and communications and electrical products is preferred.
    • The candidate must have the ability to do light to moderate lifting (up to 60 lbs).
    • Must exhibit excellent time management and organizational skills.
    • Ability to prioritize work and be flexible.
    • Consistently able to meet deadlines.
    • Possesses solid relationship-building skills to cultivate and develop customer loyalty.
    • Strong customer service and troubleshooting skills are a must.
    • Practice excellent verbal and written communication skills.
    • Must demonstrate honesty and integrity.
    • Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
    • Proven proficiency with Microsoft Office products, including Outlook, Excel, Word and PowerPoint.
    • Willingness to go the extra mile.
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