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Manager, Solutions Engineering
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Solutions Engineering Manager
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Solutions Engineer - Toronto, ON, Canada - Forethought Technologies Inc.
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Description
We are tackling a $30B+ market opportunity, and we're assembling a world-class team to help us get there.As a Solutions Engineer at Forethought, you'll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI Platform.
Serve as a technical lead between clients, account executives and our internal team.Work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities
Build and deliver customized demos to clients, from practical users to executive demonstrations
Scope, configure and guide customers through proof of value trials, to help clients with their evaluation of Forethought
Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction
Work closely with the Implementation team, Engineering team, Product team, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge transfer
3+ years experience working as either Sales Engineer or Implementation Consultant, or a technical client facing role.
~ Hands-on experience with web technologies, such as HTML, JavaScript
~ Machine Learning and/or NLP concepts and use cases
~ Good understanding of software/SaaS sales cycle and strategies, in a fast paced startup environment
~ Excellent communication skills, able to explain complex technical concepts to non-technical audiences
~ Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.
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