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    Associate Manager, Performance Management - Ottawa, ON, Canada - Green Key Global

    Green Key Global
    Green Key Global Ottawa, ON, Canada

    1 week ago

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    Description

    About Us Green Key Global (GKG) is a leading international environmental certification body that offers standardized programs and resources, designed specifically for the hotel and meetings industries.

    Affordable programs, including the Green Key Eco-Rating and the Green Key Meetings Programs, help our members leverage organizational corporate social responsibility activities and support sustainable initiatives across their properties and brands to benefit the environment and improve fiscal performance and community relations.

    With over 20 participating countries and a notable mix of branded and independent members, Green Key Global is truly the hotel and lodging industry's sustainable certification program of choice.

    Green Key Global is jointly owned and operated by the American Hotel & Lodging Association (US) and the Hotel Association of Canada (HAC), who have recently unified to deliver a singular solution for hotel sustainability certification in North America.

    Reporting to the Director of Business Development, Member Management & Servicing, the Associate Director, Member Management directly manages our relationships with our two largest hotel brands, supporting the adoption of our certification program, and communicating member benefits to ensure a best-in-class certification journey.

    The incumbent will also lead our team of Key Account Managers, helping them establish a white-glove service model.

    Focused on the growth of Green Key Global Sustainability Certification within the major hotel brand market in the USA and Canada, this role will be pivotal in engaging and maintaining member relations with our major hotel brand accounts.

    The ideal candidate for this role will have great leadership and customer service skills, a strong understanding of the hospitality industry, particularly within the major hotel brand market in the USA and Canada and have familiarity with sustainability certification programs.

    Client Relationship Management – provide high quality and professional support to GKG's two largest brands, ensuring the sustainability certification program is seamlessly adopted across their portfolio of properties, and providing guidance to hotel members and prospective members on assessment-related questions, inspections, billing, etc.

    Team Leadership - manage the team of Key Account Managers, ensuring the delivery of GKG's tasks and objectives for member engagement and retention.

    Provide day to day management of the Account Management team, proactively supporting and resolving any issues.

    Sales & marketing support - Work collaboratively with GKG's Marketing department to enhance the program's brand and reputation in the hotel industry, and improve member engagement and progression through all certification processes, ultimately leading to improved membership retention.

    Account Management Tools/Processes – employ a range of communications tools and practices to provide a seamless member experience with a goal of increasing engagement and program satisfaction.

    Strategic and hands-on leadership experience with a minimum of 5 years of progressive experience in member relations, marketing, communications, or a combination of similarly relevant experience, particularly in the hotel industry.

    Persuasive and influential, able to build and develop GKG's professional networks to promote the routes to membership, services and activities.

    Proficient in Word/Outlook/Excel/PowerPoint to Intermediate/Advanced standard.


    Assets:
    Hotel / lodging industry knowledge and experience.
    Bilingualism (English and French).

    We celebrate diversity and are committed to creating an inclusive environment for all employees.

    We respect the dignity and independence of people with disabilities and provide accommodation and support to persons with disabilities throughout the recruitment and selection process.

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