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    Junior Operations Analyst - Toronto, ON, Canada - Sagard Holdings Inc.

    Sagard Holdings Inc.
    Sagard Holdings Inc. Toronto, ON, Canada

    1 week ago

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    Description

    Sagard Holdings ("Sagard") is a multi-strategy alternative asset manager with professionals located in Canada (Montreal, Toronto), the US, Europe and Asia.

    Assets under management have expanded from US$500M to over US$14B and Sagard's team of diverse professionals has grown from 50 to over 300 team members in just 5 years.

    Sagard invests across five asset classes: private equity (Sagard Private Equity Canada, Sagard Europe, NewGen), credit (Sagard Credit Partners), healthcare royalties (Sagard Healthcare Partners), real estate (EverWest) and venture capital (Portage Ventures).

    Sagard was founded by Power Corporation of Canada as a complement to its global investment holdings and serves as one of its key strategic priorities with strong, long-term growth objectives.

    Sagard looks to generate attractive returns by matching investment opportunities with flexible capital solutions and pairing entrepreneurs with teams that have deep industry knowledge.

    Sagard develops long-term partnerships and empowers the growth of its investments through a unique global network of portfolio companies, limited partners, advisors, and other valued relationships.

    Based in Toronto, the selected candidate will play a key role in delivering IT operations and technical support across the Sagard ecosystem.

    The selected candidate will be a key player on the IT Operations team and implement new IT and cybersecurity capabilities and projects.

    Manage technical support and setup questions for all Sagard staff and offices, and perform advanced troubleshooting
    Oversee and maintain all on-premise hardware, devices and workstations in the Toronto office while providing ad-hoc onsite assistance as well as debugging and resolving potential issues
    Provide ad-hoc assistance (both remote and onsite) to other offices and remote employees
    Perform full lifecycle management of all hardware and software
    Maintain an accurate and up to date IT asset inventory of software and hardware
    Administer all cloud-based software systems (i.e. system updates, account creation, group configuration, platform customization/configuration) on enterprise platforms including Google Workspace, Zoom, 1Password, Freshservice, Slack, etc;
    Manage the technical onboarding and offboarding of employees through the setup and (de)provisioning of devices, as well as training programs
    Keep up to date on new IT developments through online research and courses
    Track IT metrics and dashboards; reporting performance results to management
    Minimum of one year of experience in an IT support role (or other relevant experience)
    Postsecondary diploma or degree (or 2+ years of equivalent work experience)
    Strong proficiency in English
    Occasional work required outside of standard business hours
    Strong work ethic and ability to multitask, manage stress during periods of intense activity, and handle a wide array of projects and tasks
    Self-starter, reliable, efficient, proactive, organized, creative and detail oriented
    Thrives in a non-hierarchical work environment where internal clients may range from senior management to junior analysts
    Sagard is an equal opportunity employer, which values diversity in the workplace.
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